Felt and Yarn
Trading - Export / Import / Merchandising

Felt and Yarn is a proud provider of premium quality, ethically produced, and eco-friendly handcrafted felt supplies ranging from home decor, cozy shoes, novelty cat caves, rugs, yarns, and many more! Our fine quality wool is processed by hand from local sheep and meticulously dyed and felted into gorgeous and whimsical items with love, from start to finish. Whatever you need, from themed holiday decor, colorful felt balls, to natural cat and dog toys; we have the perfect felted fun for your home.

Our production is centered around employing local household Nepalese women, providing them with training, fair wages, and a safe working environment, by choosing Felt and Yarn you choose to support sustainable, eco-conscious craft and make upskilling the people of our remote villages possible. Thank you, enjoy our soft, colorful products!

Customer Service Representative

Views: 1648 | This job is expired 3 years, 1 month ago

Basic Job Information

Job Category	:	Marketing / Advertising / Customer Service > Client servicing, Copywriter, Customer relationship, Marketing Strategy, Online support
Job Level	:	Entry Level
No. of Vacancy/s	:	[ 2 ]
Employment Type	:	Full Time
Job Location	:	Khusibu, Nayabazzar-16, Kathmandu, Nepal
Offered Salary	:	Negotiable
Apply Before(Deadline)	:	Mar. 20, 2022 23:55 (3 years, 1 month ago)

Job Specification

Education Level	:	Under Graduate (Bachelor)
Experience Required	:	Not Required
Professional Skill Required	:	Creative Thinking Spreadsheets Writing Good Listener Customer Service

Other Specification

Every day, we get a lot of messages to inquire about products, place orders, change orders, or know how far the shipment has reached. As CSR, your core job is to give your best and solve any query of customer without losing calmness.

Requirement

Minimum of 1 year of work experience
Amazing customer service skills
Experience working in a fast-paced environment with attention to detail
Entrepreneurial mindset
Ability to meet deadlines
Solution-focused mindset
Ability to withstand criticism and maintain a cool head
Excellent written and verbal communication
Experience with E-commerce platforms and Google Applications
Excellent time management skills and prioritization of workload
Ability to follow instructions and work autonomously to achieve deadlines
Proven multi-tasker that can manage several projects at once under tight deadlines
Good work ethics and integrity with ability to work with diverse team - Team work means dream work

Job Description

The customer Service Representative is responsible to support both business and operational functions with accountability. You will be responsible for coordinating and assisting the teams in handling customer inquiries in the e-commerce platforms and emails. Fast, concise, and clear communication is key as is cross-functional relationships with global and local teams.

A good listener and with an empathetic ear to understand new and existing customer’s needs
Consistently provide genuine, friendly, personable, and professional service
Ensure excellent service standards and maintain high customer satisfaction
Handle and process online and WhatsApp orders with accuracy and attention to detail
Liaise with production, packaging, shipping, and other stakeholders as and when needed
Document action steps are taken in computerized systems
Stay up to date on company products, features, and programs as well as industry trends
Perform additional functions that may be assigned at the discretion of management
Go above and beyond advocating for every customer concern and request in emails and
eCommerce platforms
Communicate with clients passed on by the business development team
Promptly identify and resolve customer issues and follow up to ensure resolution

Work Hours: 10 a.m. to 5 p.m. (Including 45-minute lunch break)

Work Benefits

Paid annual leave and sick leave
Paid maternal and parental leaves
Good work environment
Continuous learning and development
MacBook - Because hard worker deserves the best things
Office-sponsored daily lunch and other benefits
Parties and events – work hard, the party even harder!
Working from home during COVID-19 as per your preference [All essentials equipment will be provided to you]

Applying Procedure:

Do you think you are the right fit?

Send us your resume and cover letter to [email protected]. Please visit www.feltandyarn.com to know more about us!

Note: We strongly advise applying only if the job location is suitable for you, also please kindly go through our organization details and business nature.

OR,

This job has expired.

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