Customer Service Representative

The customer Service Representative is responsible to support both business and operational functions with accountability. You will be responsible for coordinating and assisting the teams in handling customer inquiries in the e-commerce platforms and emails. Fast, concise, and clear communication is key as is cross-functional relationships with global and local teams.

• A good listener and with an empathetic ear to understand new and existing customer’s needs
• Consistently provide genuine, friendly, personable, and professional service
• Ensure excellent service standards and maintain high customer satisfaction
• Handle and process online and WhatsApp orders with accuracy and attention to detail
• Liaise with production, packaging, shipping, and other stakeholders as and when needed
• Document action steps are taken in computerized systems
• Stay up to date on company products, features, and programs as well as industry trends
• Perform additional functions that may be assigned at the discretion of management
• Go above and beyond advocating for every customer concern and request in emails and
• eCommerce platforms
• Communicate with clients passed on by the business development team
• Promptly identify and resolve customer issues and follow up to ensure resolution

Work Hours: 10 a.m. to 5 p.m. (Including 45-minute lunch break)

Work Benefits

• Paid annual leave and sick leave
• Paid maternal and parental leaves
• Good work environment
• Continuous learning and development
• MacBook - Because hard worker deserves the best things
• Office-sponsored daily lunch and other benefits
• Parties and events – work hard, the party even harder!
• Working from home during COVID-19 as per your preference [All essentials equipment will be provided to you]

Applying Procedure:

Do you think you are the right fit? 

Send us your resume and cover letter to [email protected]. Please visit www.feltandyarn.com to know more about us!

Note: We strongly advise applying only if the job location is suitable for you, also please kindly go through our organization details and business nature.

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