What we are looking for?

• Proven experience working as a Customer Support, Client Service Representative or similar role
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multitask, prioritize, and manage time effectively.
• Understanding the client requirements in terms of diet preferences. 
  
• Solving all the queries of the customers regarding menu and delivery. 
• Solving delivery related queries for customers and delivery agents.

What you’ll be doing?

• Handle customer calls, queries and take Food orders
• Handle customer queries on Social Media Handles
• Overall delivery management for riders for food delivery 
• Manage order flow and outlet
• Working with other logistic partners to fulfill delivery requirements on a regular basis
  
• Prepare CS reports on a monthly basis

Note: Working hours may vary depending upon shift planning