One Pasal

E-Commerce/ E-Business

Customer Service Officer

Views: 916|Published on: Dec 21, 2025

Marketing / Advertising / Customer Service

Mid Level

Full Time

Vacancy: 10

Naxal|

Experience: More than 1 year|

Not Disclosed

Job Description

Roles and responsibilities of this job

The Customer Service Officer will serve as the primary point of contact for clients, handling inquiries, complaints, and support requests. The role requires strong communication skills, problem-solving abilities, and the ability to manage multiple tasks efficiently.

Key Responsibilities:

Respond to customer inquiries via phone, email, and chat in a professional and timely manner.
Resolve complaints and issues efficiently, escalating complex matters to the relevant department.
Maintain accurate records of customer interactions and transactions.
Collaborate with internal teams to ensure customer satisfaction and smooth operations.
Provide feedback to management regarding recurring customer issues or product/service improvements.
Assist in developing and implementing customer service policies and procedures.

Job Specification

Required qualifications for this job

Required Education Level:Under Graduate (Bachelor)

Required Experience:More than 1 year

Other Specification

Minimum Bachelor’s degree in any field.
Excellent written and verbal communication skills in English and Nepali.
Strong interpersonal and problem-solving skills.
Ability to multitask and work under pressure.
Proficiency in MS Office and CRM software is a plus.
Prior experience in customer service or a related field is preferred but not mandatory.

Skills Required

Required skills for this job

Communication

Problem Solving

Multitasking

Time Management

Customer Service

Salary

Offered financial and non-financial compensation for this job

Offered Salary:Not Disclosed

Applying Procedure

Click on Login to Apply to get the email address / external link to apply.

Note: You need to be a registered jobseeker to view the applying email address / external link.

Apply Before: Dec 21, 2025

About the organization

One Pasal

E-Commerce/ E-Business

Kathmandu

Get ready for Nepal's most comprehensive multivendor marketplace. Connect buyers and sellers in one unified platform, featuring advanced vendor management, secure payments, and seamless shopping experiences.

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One Pasal

Customer Service Officer