One Pasal
E-Commerce/ E-Business

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Customer Service Officer

Views: 30 | Apply Before: 2 weeks, 1 day from now

Basic Job Information

Job Category	:	Marketing / Advertising / Customer Service
Job Level	:	Mid Level
No. of Vacancy/s	:	[ 10 ]
Employment Type	:	Full Time
Job Location	:	Babar Mahal, Baneshwor
Offered Salary	:	Not Disclosed
Apply Before(Deadline)	:	Dec. 01, 2025 23:55 (2 weeks, 1 day from now)

Job Specification

Education Level	:	Under Graduate (Bachelor)
Experience Required	:	More than 1 year
Professional Skill Required	:	Communication Problem Solving Multitasking Time Management Customer Service

Other Specification

Minimum Bachelor’s degree in any field.
Excellent written and verbal communication skills in English and Nepali.
Strong interpersonal and problem-solving skills.
Ability to multitask and work under pressure.
Proficiency in MS Office and CRM software is a plus.
Prior experience in customer service or a related field is preferred but not mandatory.

Job Description

The Customer Service Officer will serve as the primary point of contact for clients, handling inquiries, complaints, and support requests. The role requires strong communication skills, problem-solving abilities, and the ability to manage multiple tasks efficiently.

Key Responsibilities:

Respond to customer inquiries via phone, email, and chat in a professional and timely manner.
Resolve complaints and issues efficiently, escalating complex matters to the relevant department.
Maintain accurate records of customer interactions and transactions.
Collaborate with internal teams to ensure customer satisfaction and smooth operations.
Provide feedback to management regarding recurring customer issues or product/service improvements.
Assist in developing and implementing customer service policies and procedures.