Customer Service Executive (Night Shift)

Aceon Outsource

BPO / Call Center / ITES

Customer Service Executive (Night Shift)

Views: 2527|Published on: Nov 14, 2025|

Marketing / Advertising / Customer Service

Mid Level

Full Time

Vacancy: 8

Subidhanagar, Tinkune|

Experience: More than 1 year|

Not Disclosed

Job Description

Roles and responsibilities of this job

Why to be the part of our team ?

Our Strength: Aceon Outsource (BPO) has become great way to reduce overhead and increase productivity and output outside of core business offerings. From back/front office services to HR services Aceon Outsource have carried a number of business operations Including 24/7 Hotline from Nepal Red Cross during Earthquake back in 2015 and many more global businesses. Choosing the right BPO Company for your business can bring devastating growth.

Our Team Expertise: Our real strength is in our team with over a decade experience on Customer service, Sales and marketing. How we develop our team for excellence, culture and how we lead with purpose. As an industry leader, we have received several awards and recognition for our service excellence, although that’s not the reason why you should choose us! We have built a brand model that is unique.

Your Job Role Will Be

Provide a high quality phone and customer service support for end-user customer
Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
Recommend potential products or services to management by collecting customer information and analyzing customer needs
Generate sales leads
Handle complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution
Utilize computer technology to handle high call volumes

Note: It is a full-time Night Shift Job which is fully office-based, employees will be 80% engaged in communication to help the USA customers.

Job Specification

Required qualifications for this job

Required Education Level:Under Graduate (Bachelor)

Required Experience:More than 1 year

Other Specification

We prefer bachelor running Students So that they can understand the value of learning and earning. We strongly decline applicants having a morning regular college shift as it will hamper both work and studies.
Should be able to communicate in English
Some experience is desirable, though fresher may apply
Good communication skills in English
Must have good convincing and interaction skills
Mature attitude with a capability to discuss business issues
Should know how to excel and exceed customer’s expectations by going the extra mile even in moderately stressful situations
Friendly personality and team player
Ability to work under pressure
Knowledge of Telemarketing and Customer Care will add an advantage

Job Type: Night Shift
Office Time: 8:15 PM to 4:45 AM (Nepali Time)

Skills Required

Required skills for this job

Counseling

Team Management

Fast Learner

Customer Service

Data Management

Salary

Offered financial and non-financial compensation for this job

Offered Salary:Not Disclosed

Applying Procedure

Click on Login to Apply to get the email address / external link to apply.

Note: You need to be a registered jobseeker to view the applying email address / external link.

Apply Before: Nov 26, 2025

About the organization

Aceon Outsource

BPO / Call Center / ITES

Subidhanagar, Tinkune

Aceon Outsource: Strategic BPO Solutions for Global Growth

Founded in early 2017 by a leadership team with deep expertise in business scaling and operational excellence, Aceon Outsource is a premier global provider of Customer Support, Marketing, and Business Process Outsourcing (BPO) services. Our mission is to empower organizations to simplify their internal structures, optimize client acquisition, and achieve sustainable global expansion.

We offer comprehensive support across the entire business ecosystem:

Front-Office Excellence: We manage your customer-facing interactions—including phone, email, and marketing—to ensure every touchpoint is seamless and professional.
Back-Office Efficiency: From billing and purchasing to data management, accounting support, and quality assurance, we handle the essential internal functions so you can focus on your core mission.

More Jobs from this Organization

Sales Advisor (Night Shift)

Aceon Outsource

Not Disclosed

Tinkune

10 days left

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Aceon Outsource: Strategic BPO Solutions for Global Growth

We offer comprehensive support across the entire business ecosystem:

Front-Office Excellence: We manage your customer-facing interactions—including phone, email, and marketing—to ensure every touchpoint is seamless and professional.

Back-Office Efficiency: From billing and purchasing to data management, accounting support, and quality assurance, we handle the essential internal functions so you can focus on your core mission.

Aceon Outsource

Customer Service Executive (Night Shift)