Job Summary: Customer Service Executive is responsible to resolve the customer issues and handle customer queries for better experience at QFX Cinemas.
Compensation & Benefits: Negotiable
Reporting To: Marketing Head
Tenure: 2 years (Renewable)

Aptitude / Interest

• Clear and precise communication skills
• Ability to empathize with customer to resolve their issues
• Should be patient and use positive/persuasive language
• Ability to attend and respond to enquiries in high volume
• Fits in a modern work culture that uses technology, is transparent and is inclusive, (value human dignity)

Professional Pre-requisite

• Minimum +2 graduate (preferably in Management)
• Minimum 1 year experience in Customer Service or Front Desk (freshers can apply)
• Strong documentation to strengthen institutional knowledge and systems
• Tech Savvy
• Excellent reporting skills about issues to Head of Department

Areas of Responsibilities

• Handle customers’ enquiry, answer and follow back to customers to solve errors (transaction error, login issue).
• Log monitor, analyze customer queries and recommend necessary changes in system gaps.
• Handle errors on e-payment, coordination with customer, client and service provider regarding errors.
• Resolve QFX Cinemas login and loyalty issues.
• Follow system-based customer service process.
• Resolve customers’ issues effectively and efficiently through all communication channels.
• Identify and recommend solutions to system gaps.
• Create weekly/monthly reports.
• Gather customer complaints/feedback and suggestions and channel them to the correct departments.
• Assist in competitor analysis reports, and help to plan loyalty expansion programs and major marketing promotions.
• Assist in marketing tasks as assigned by Supervisor.

Note: Should be available on Saturdays and Public Holidays.