Alpha Beta Theta Technologies is an IT services and consulting business. Our purpose is to support our clients to achieve better solutions and outcomes. We are committed to making our clients’ work simpler by providing a wide range of specialized services like web development, software development and IT consulting.

Customer Service Executive

Views: 4858 | This job is expired 1 year, 9 months ago

Basic Job Information

Job Category	:	Marketing / Advertising / Customer Service > Customer relationship
Job Level	:	Senior Level
No. of Vacancy/s	:	[ 1 ]
Employment Type	:	Full Time
Job Location	:	Kuleshwor, Kathmandu
Offered Salary	:	NRs. 60,000 - 90,000 Monthly
Apply Before(Deadline)	:	Jul. 14, 2023 23:55 (1 year, 9 months ago)

Job Specification

Education Level	:	Under Graduate (Bachelor)
Experience Required	:	More than 3 years
Professional Skill Required	:	Collaboration Problem-Solving Skills Teamwork Verbal Communication Written Communication

Job Description

Collaborate closely with other teams, such as technical support, sales, and product development, to ensure prompt and effective resolution of customer issues
Resolve complaints and issues efficiently and in a timely manner
Document customer interactions, inquiries, and resolutions accurately in our CRM system
Identify recurring issues and proactively suggest product, service, or process improvements
Assist in creating and maintaining customer support documentation, including FAQs
Ensure high customer satisfaction by providing exceptional service and support
Excellent interpersonal and communication skills
Strong problem-solving abilities and the ability to think on your feet
Familiarity with CRM software and proficiency in computer systems
Ability to work collaboratively in a team environment
Proactive attitude towards identifying and addressing customer needs
Strong attention to detail and ability to multitask effectively

Note;

Working hours: 9 hours (7:45 PM to 4:45 AM- night shift)
Working Days: Monday to Friday

This job has expired.

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