AlphaBetaTheta Technologies

Software Companies

Customer Service Executive

Views: 4953|Published on: Jun 29, 2023

Marketing / Advertising / Customer Service

+1 more

Senior Level

Full Time

Vacancy: 1

Kuleshwor, Kathmandu|

Experience: More than 3 years|

NRs. 60,000 - 90,000 Monthly

Job Description

Roles and responsibilities of this job

Collaborate closely with other teams, such as technical support, sales, and product development, to ensure prompt and effective resolution of customer issues
Resolve complaints and issues efficiently and in a timely manner
Document customer interactions, inquiries, and resolutions accurately in our CRM system
Identify recurring issues and proactively suggest product, service, or process improvements
Assist in creating and maintaining customer support documentation, including FAQs
Ensure high customer satisfaction by providing exceptional service and support
Excellent interpersonal and communication skills
Strong problem-solving abilities and the ability to think on your feet
Familiarity with CRM software and proficiency in computer systems
Ability to work collaboratively in a team environment
Proactive attitude towards identifying and addressing customer needs
Strong attention to detail and ability to multitask effectively

Note;

Working hours: 9 hours (7:45 PM to 4:45 AM- night shift)
Working Days: Monday to Friday

Job Specification

Required qualifications for this job

Required Education Level:Under Graduate (Bachelor)

Required Experience:More than 3 years

Skills Required

Required skills for this job

Teamwork

Collaboration

Problem-Solving Skills

Verbal Communication

Written Communication

Salary

Offered financial and non-financial compensation for this job

Offered Salary:NRs. 60,000 - 90,000 Monthly

Applying Procedure

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Apply Before: Jul 14, 2023

About the organization

AlphaBetaTheta Technologies

Software Companies

Kuleshowr, Kathmandu

Alpha Beta Theta Technologies is an IT services and consulting business. Our purpose is to support our clients to achieve better solutions and outcomes. We are committed to making our clients’ work simpler by providing a wide range of specialized services like web development, software development and IT consulting.