Customer Care Representative

Brother-mart.com

Battisputali, Near Dwarika Hotel, Kathmandu

Key Skills: Communication Multitasking Problem Solving Management

This job is expired 2 years, 1 month ago

Customer Care Representative

Basic Job Information

Job Category	:	Marketing / Advertising / Customer Service > Client servicing, Customer relationship, Marketing communication, Online support
Job Level	:	Mid Level
No. of Vacancy/s	:	[ 2 ]
Employment Type	:	Full Time
Job Location	:	Battisputali, Near Dwarika Hotel, Kathmandu
Offered Salary	:	NRs. 15,000 - 20,000 Monthly
Apply Before(Deadline)	:	Mar. 31, 2023 23:55 (2 years, 1 month ago)

Job Specification

Education Level	:	Higher Secondary (+2/A Levels/Ib)
Experience Required	:	More than or equal to 2 years
Professional Skill Required	:	Communication Multitasking Problem Solving Management

Other Specification

Excellent Communication Skills, both written and Verbal
Ability to remain calm and professional in Stressful situations
Strong problem-solving skills with a solutions-oriented approach
Experience Working in a fast-paced customer service environment
Familiarity with e-commerce platforms and order management systems.
Ability to multi-task and manage time effectively
Willingness to work flexible hours, including evenings and weekends
A Positive and Customer-focused attitude

Education and Experience:

High School diploma or equivalent required; Bachelor's degree preferred
2 + Years of experience in customer service or a related field
Experience with CRM Systems and Customer Service Software preferred

Job Description

Responsibilities:

Provide exceptional customer service through multiple channels including email, phone, and chat
Respond promptly to customer inquiries and resolve issues in a timely and effective manner
Accurately record and update customer information and interactions in our customer database
Identify and escalate priority issues to the appropriate department for resolution
Proactively communicate with customers regarding order status, shipping information and product inquiries
Collaborate with other departments to ensure customer satisfaction and Provide feedback on common customer inquiries and concerns
Continuously improve customer service skills and stay up-to-date on company products and policies

If you meet the requirements and are interested in this position, please submit your resume and cover letter for consideration. We Look Forward to hearing from you.

This job has expired.

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