Position Summary:

The Customer Relation Officer is a great opportunity to be one of the full-time members of our Business Development team and position yourself for excellent opportunities for your career growth and to build upon your experience. The position is responsible for maintaining a healthy relationship with clients, deal with their queries and issues, and sell a company’s product or bring in business as per their requirements

Duties and Responsibilities:

• Manage client relationship and expectations
  
• Identify and assess the client’s needs to achieve satisfaction
  
• Build sustainable relationships of trust through open and interactive communication
  
• Keep records of client interactions, process client accounts and file documents
  
• Understanding client requirement
  
• Prepare a project proposal with the help of the technical team
  
• Generate sales lead
  
• Develop and implement appropriate prospect and client-wise negotiation strategies
  
• Able to work with the development team