Customer Relations Officer
EB Pearls is a high-performance digital agency dedicated to building an application that creates world class user experience across the web, eCommerce, and mobile.EB Pearls was established in 2005 and over the last  years has grown into a leading full-service digital agency. We have a dynamic team of 150 talented developers and designers who deliver award winning digital solutions.We specialize in the creating innovative and engaging web and mobile application for all devices using the latest technology.

Customer Relations Officer

Views: 789 | This job was expired 4 months ago

Basic Job Information

Job Category : Sales / Public Relations
Job Level : Mid Level
No. of Vacancy/s : [ 1 ]
Employment Type : Full Time
Job Location : Kathmandu
Offered Salary : Negotiable
Apply Before(Deadline) : Nov. 21, 2018 23:55 (4 months ago)

Job Specification

Education Level : Bachelor
Experience Required : More than or equals to 1 year
Other Specification

  • Excellent written and oral communication abilities
  • Strong negotiation skills
  • Superior problem-solving skills in business and everyday situations
  • Able to apply critical thinking skills to resolve difficult issues
  • Able to remain calm in frustrating situations
  • Engaging and outgoing personality
  • Able to listen to and comprehend client’s problems with the intent to solve them
  • Detail-oriented
  • Candidates familiar and willing to work in Province No.2 shall be given preference

Job Description

Position Summary:

The Customer Relation Officer is a great opportunity to be one of the full-time members of our Business Development team and position yourself for excellent opportunities for your career growth and to build upon your experience. The position is responsible for maintaining a healthy relationship with clients, deal with their queries and issues, and sell a company’s product or bring in business as per their requirements

Duties and Responsibilities:

  • Manage client relationship and expectations
  • Identify and assess the client’s needs to achieve satisfaction
  • Build sustainable relationships of trust through open and interactive communication
  • Keep records of client interactions, process client accounts and file documents
  • Understanding client requirement
  • Prepare a project proposal with the help of the technical team
  • Generate sales lead
  • Develop and implement appropriate prospect and client-wise negotiation strategies
  • Able to work with the development team

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Ganapati Bhawan
Min Bhawan Main Road
New Baneshwor
Kathmandu, Nepal

+977 1 4106700

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