Department/Group: Sales & Marketing
Line Manager: Head of Client Relations
Level/Salary Range: As per Company’s Policy

Due to the continual growth & success of SeeLogic, we are looking to recruit an Account Executive to support on-going account development. The successful candidate will be based in Kathmandu and will work alongside sales, marketing and consultants based in the UK and Nepal.

You will help strengthen relations with existing customers through ensuring all planned and required activities are followed, that you carry out regular ‘care calls’ with customers to ensure they are happy with the service, that you update information in the CRM, that you alert key staff of issues and opportunities, etc.

If you are an out-going, organized person, who likes talking to customers, care about good service and are a good team player, then this could be the role for you.  

Role and Responsibilities

This is not an exhaustive list of responsibilities for this role. Duties may be revised based on requirement.

• Tracking Support Contract via CRM and liaising with Account owners & finance
• Reviewing Support calls and Licence usage with the S&M team looking for potential issues on the clients
• Calling clients periodically – care calls – to ensure all is ok – again looking for changes and issues
• Conducting and reporting on Surveys (CSAT, NPS, VOC) on a regular basis
• Supporting nominated account owners during the annual renewal process
• Review T&M run down to alert client and account managers
• Tracking potential new support contracts from completing projects – including ensuring the new contracts are fit for purpose and come into a play immediately after Go Live
• Creating, compiling and researching for Account Review reports and presentations
• Compiling and drafting regular Client newsletter (min. 4 times per annum) with key internal resources supporting