Saathimart Incorporate
Consumer Products / FMCG

Saathimart Inc. Pvt Ltd has opened its retail outlets all over Nepal. Saathimart’s retail offline outlets are operated under 3 business model; Franchise owned and Franchise operated model (FOFO), franchise owned and company operated (FOCO) and company owned and company operated (COCO) and is the first o2o commerce of Nepal. Customers can order groceries online via our website www.saathimart.com and mobile application (Saathimart). Saathimart aims to delivery goods to consumer doorsteps within 12 hours of order confirmation all over nepal.

The journey started 11 years ago in 2009 from a manufacturing company. After gaining experience for more than 10 years in distributorship, retail and wholesale market in Nepal, we came up with an idea of Saathimart; a retail and online business idea. The company that would enable small as well big entrepreneurs to extend their scope by offering an online platform, enabling young and experienced entrepreneurs through affiliate marketing to earn in Nepal.

CS Associates

Views: 1252 | This job is expired 3 years, 11 months ago

Basic Job Information

Job Category	:	General Mgmt. / Administration / Operations
Job Level	:	Mid Level
No. of Vacancy/s	:	[ 2 ]
Employment Type	:	Full Time
Job Location	:	Kathmandu
Offered Salary	:	Negotiable
Apply Before(Deadline)	:	Jun. 05, 2021 23:55 (3 years, 11 months ago)

Job Specification

Education Level	:	Under Graduate (Bachelor)
Experience Required	:	More than or equal to 3 years
Professional Skill Required	:	Communication Organizational Customer Service Problem Solving

Other Specification

Qualification and experience:

Bachelor’s Degree in Management or higher in related field.
At least 3 years of working experience in related field.

Requirements:

Call Center experience is strongly preferred
Good in Nepali and English verbal/written communication
Ability to work in fast-paced and pressured environment while remaining proactive, resourceful and efficient
Excellent people handling skills - calm, soft-spoken and persuasive
Strong organisational skills with a problem-solving attitude
Well-versed in Microsoft office tools
Excellent written and verbal communication skills
Having personal bike/scooter and valid driving license will be preferred
Should be flexible to work in any of the shifts

Job Description

Maintaining a positive, empathetic, and professional attitude toward customers at all times
Responding promptly to customer inquiries
Communicating with customers through various channels
Acknowledging and resolving customer complaints
Knowing our products inside and out so that you can answer questions
Processing orders, forms, applications, and requests
Keeping records of customer interactions, transactions, comments, and complaints
Communicating and coordinating with colleagues as necessary
Providing feedback on the efficiency of the customer service process
Ensure customer satisfaction and provide professional customer support

This job has expired.

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