Background of the Assignment

The quality of maternal health care can be assessed by two distinct but related components: (i) the quality of clinical care provided and (ii) the quality of care (QoC) experienced. The care experienced by patient/client is not just important for quality of care but also linked to the continuum of care. SSBH is conducting a pilot intervention in 16 health facilities in Karnali and Lumbini Provinces, to promote integration of patient perspectives and experiences of care into delivery of quality health services. As a part of the intervention, the Activity plans to conduct sessions for health service providers and Health Facility Operation and Management Committee members in each facility, to orient them to the principles and practices of taking the patients’ experience of care into consideration while delivering services and seek their commitment for the same. These events will also include skill-building sessions on interpersonal communications, cultural sensitivity, positive provider-patient interactions, and the like. 

Scope of the Assignment

The Consultant will work closely with the SSBH team to assist with design and finalization of the training curriculum (sessions, methods, and materials) and facilitate the sessions in eight selected health facilities. All sessions should be delivered in highly interactive manner, allowing participants to practise new skills where relevant, draw on their own experiences using relevant examples from the local context and focus on practical tips to enable participants to develop ideas into plans for improving patient experience of care. 

Below is the list of illustrative tasks and expected level of effort (LOE) to be performed by the consultants:

• Finalize the session plans, methods, and materials for conducting the sessions. 
• Pilot the sessions in a selected health facility and contribute to revision of the content, training methods and materials, as required. 
• Orient selected SSBH team members to the session plans, training methods and materials to enable them to facilitate the orientation sessions independently. 
• Lead delivery of the sessions in selected health facilities. 
• Prepare a brief report and share with SSBH Senior Management Team on the activities conducted, observations and lessons learned. 

Location and travel:

• Initial work to be performed in the SSBH offices in Kathmandu and provincial headquarters (Surkhet or Butwal) 
• Delivery of training sessions will take place in selected health facilities in Karnali and Lumbini Provinces 

Expected Deliverables:

• Inputs to the session plans and training materials 
• Slide deck(s) and other resource materials for conducting the sessions
• Orientation session conducted for SSBH team members (1 event)
• Patient Experience of Care orientation and planning sessions delivered in eight Health Facilities
• A brief report including activities conducted, observations and lessons learned

Requirements

• Bachelor’s degree in social sciences, public health, health education or related fields (Master’s degree preferred)
• At least five years of experience in behavior change communications, curriculum design and training facilitation, team building and motivation. Training and practical experience in application of emotional intelligence principles and appreciative inquiry processes preferred.
• Prior working experience with health service providers and Health Facility Operation and Management Committees
• Excellent writing, communication, and presentation skills in Nepali, with strong English preferred
• Willing and able to travel to remote locations in Karnali and Lumbini Provinces

SSBH is committed to achieving workforce diversity in terms of gender and culture. Individuals from minority groups and persons with disabilities are equally encouraged to apply. Only the shortlisted candidates will be contacted for the further selection process. Canvassing at any stage of the process shall lead to automatic disqualification.