The Apple Certified technician is responsible for troubleshooting and repairing Apple hardware and software and work with customers and management to resolve product related issues.

• Maintain a sense of urgency while dealing with multiple tasks and turning around service orders and repairs to customers as quickly as possible.
• Provide front-line customer support at the service counter including resolving customer issues, problem solving, and diagnoses.
• Work with management in maintaining efficiency, reporting customer issues, and assisting with customers when necessary.
• Have a passion for customer service and be committed to exceeding expectations.
• Troubleshooting and repairing Apple hardware and software.
• Be able to communicate technical concepts in layman’s terms.
• Drive sales by offering product knowledge, and providing complete solutions based on customers specific needs.
• Possess a willingness to share knowledge and be able to communicate this knowledge to store associates and customers alike.
• Participate in continued education of all Apple products and services. Acquire additional certification if deemed necessary.
• Helping to maintain a healthy positive working environment.
• Comply with all company policies and processes.