Reports To: Head of Global Sales and  Marketing
Critical Relationship: All Team Members, Team Lead, Internal and External Stakeholders

Overall Job Purpose 

The Compliance Manager is responsible for the initial checking of student documents and initial screening calls for students applying to Malvern International courses.  This position will work with the guidance and support of the Head of Admissions,  Head of Global Sales and Marketing, and our partner, the Global Student Centre, to create a high-quality customer service-driven experience for students applying to our partner universities. 

Roles and Responsibilities

1. Application Management: 

• Works to exceed new student enrolment targets while maintaining service standards by acting as a  bridge of communication, discussion, and handling internal concerns/issues. 
• Create reports related to the day-to-day operations and overall productivity  
• Review personal performance to meet SLAs and improve accuracy and performance. 
• Assess initial application documents for suitability for the course 
• Conduct initial screening calls and messaging to check student suitability 
• Work with colleagues to meet university requirements  

2. Student Processing: 

• Optimise student satisfaction and academic success through the development and improvement of enrollment processes, and seamless progression and transition processes. 
• Meet targets related to student processing 
• Make phone calls to potential student to assess student credibility and eligibility 
• Check student documents to assess student credibility and eligibility 
• Advise students on preparing for a UK student visa 
• Help support students to understand the nature of a PCI and the importance to prepare • Arrange students pre-PCI checking 
• Maintain and sort out student databases to make sure all information is correct.  
• Provide reports on student onboarding process  
• Assist with the checking and verification of student statuses in line with Immigration legislation/regulations. 

3. Supporting Other Projects  

• During times of lower student enrolment period you will be assigned other duties 
• Perform data entry, including updating records and databases 
• Keep management informed by reviewing and analyzing special reports, summarising information,  and identifying trends. 
• Organizing meetings, scheduling appointments, and arranging follow-ups 
• Any other duties as assigned