Position Summary:
Client Value Enhancement Executive (Customer Service Representative) is an interactive role responsible for providing our select global clientele with outstanding customer service and post-sale retention support. We are looking for self-starters with a commitment to customer satisfaction who would like to share their professional skills, expand their industry knowledge and enhance their careers.

Responsibilities:

• Maintain professional client contact via phone, email, web chat and in person
  
• Learn and provide service line information
  
• Consultative questioning leading to up sell and cross-sell opportunities
  
• Deliver client presentations, predominantly web based
  
• Troubleshoot customer issues via telephone and web chat
  
• Schedule and monitor Asia Pacific and international conference calls
  
• Maintain client records via accurate database entries
  
• Consistently drive towards personal and group goals
  
• Follow directions to complete internal processes and maintain company policies and standards
  
• Ensure that all clients receive the highest level of customer service and support
  

How Frost & Sullivan can contribute to your career enhancement:

• An encouraging environment to help develop your intellectual curiosity and opportunities to collaborate across all levels of the company across the globe
  
• A definitive career trajectory with numerous growth opportunities and career paths 
  
• Skills enhancement through high impact growth strategy consulting for emerging business and for the global 1000 
  

TO APPLY,
Interested candidates please share your updated resume to [email protected] . Please mention “Japanese Proficiency” in the subject line. Only shortlisted candidates will be notified.

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