Client Value Enhancement Executive (Japanese Proficiency)
Moses, Strategic Partners with Frost & Sullivan

Moses Pvt Ltd (“MOSES”) is a strategic partner with Frost & Sullivan Pte. Ltd. an international market research & growth consulting firm.

Frost & Sullivan, the Growth Partnership Company, works in collaboration with clients to leverage visionary innovation that addresses the global challenges and related growth opportunities that will make or break today's market participants. Our “Growth Partnership” supports clients by addressing these opportunities and incorporating two key elements driving visionary innovation: The Integrated Value Proposition and The Partnership Infrastructure. For more than 54 years, we have been developing growth strategies for the global 1000, emerging businesses, the public sector and the investment.

Client Value Enhancement Executive (Japanese Proficiency)

Views: 494 | This job was expired 3 months, 1 week ago

Basic Job Information

Job Category: Sales / Public Relations
Job Level: Mid Level
No. of Vacancy/s: [ 1 ]
Employment Type: Full Time
Job Location: Kathmandu, Central Development Region, Nepal
Offered Salary: Negotiable
Apply Before(Deadline): Feb. 15, 2018 23:55 (3 months, 1 week ago)

Job Specification

Education Level: Bachelor
Experience Required: More than or equals to 2 years
Professional Skill Required: Writing Skills Time Management
Other Specification

  • Proficient in English & Japanese language 
  • Bachelor's degree in Marketing, Business Administration, or equivalent Experience in Sales, Marketing, Customer Service or related field preferred
  • Good to have min 2 years Sales or Customer Service experience
  • Detail oriented with good time management
  • Strong verbal, listening, memorization and writing skills
  • Sound decision making and analytical skills
  • Possess personal integrity and a strong work ethic
  • Team player demonstrating good people skills with management, co-workers and clients
  • Strong internet and search engine skills
  • Highly proficient in Windows based applications and MS Office


Job Description

Position Summary:
Client Value Enhancement Executive (Customer Service Representative) is an interactive role responsible for providing our select global clientele with outstanding customer service and post-sale retention support. We are looking for self-starters with a commitment to customer satisfaction who would like to share their professional skills, expand their industry knowledge and enhance their careers.

Responsibilities:

  • Maintain professional client contact via phone, email, web chat and in person
  • Learn and provide service line information
  • Consultative questioning leading to up sell and cross-sell opportunities
  • Deliver client presentations, predominantly web based
  • Troubleshoot customer issues via telephone and web chat
  • Schedule and monitor Asia Pacific and international conference calls
  • Maintain client records via accurate database entries
  • Consistently drive towards personal and group goals
  • Follow directions to complete internal processes and maintain company policies and standards
  • Ensure that all clients receive the highest level of customer service and support

How Frost & Sullivan can contribute to your career enhancement:

  • An encouraging environment to help develop your intellectual curiosity and opportunities to collaborate across all levels of the company across the globe
  • A definitive career trajectory with numerous growth opportunities and career paths 
  • Skills enhancement through high impact growth strategy consulting for emerging business and for the global 1000 

TO APPLY,
Interested candidates please share your updated resume to careers@moses.com.np . Please mention “Japanese Proficiency” in the subject line. Only shortlisted candidates will be notified.

OR,


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