Client Value Enhancement Executive (Japanese Proficiency)
Moses, Strategic Partners with Frost & Sullivan

Client Value Enhancement Executive (Japanese Proficiency)

Views: 613 | This job was expired 9 months ago

Basic Job Information

Job Category : Sales / Public Relations
Job Level : Mid Level
No. of Vacancy/s : [ 1 ]
Employment Type : Full Time
Job Location : Kathmandu, Central Development Region, Nepal
Offered Salary : Negotiable
Apply Before(Deadline) : Feb. 15, 2018 23:55 (9 months ago)

Job Specification

Education Level : Bachelor
Experience Required : More than or equals to 2 years
Professional Skill Required : Writing Skills Time Management
Other Specification

  • Proficient in English & Japanese language 
  • Bachelor's degree in Marketing, Business Administration, or equivalent Experience in Sales, Marketing, Customer Service or related field preferred
  • Good to have min 2 years Sales or Customer Service experience
  • Detail oriented with good time management
  • Strong verbal, listening, memorization and writing skills
  • Sound decision making and analytical skills
  • Possess personal integrity and a strong work ethic
  • Team player demonstrating good people skills with management, co-workers and clients
  • Strong internet and search engine skills
  • Highly proficient in Windows based applications and MS Office


Job Description

Position Summary:
Client Value Enhancement Executive (Customer Service Representative) is an interactive role responsible for providing our select global clientele with outstanding customer service and post-sale retention support. We are looking for self-starters with a commitment to customer satisfaction who would like to share their professional skills, expand their industry knowledge and enhance their careers.

Responsibilities:

  • Maintain professional client contact via phone, email, web chat and in person
  • Learn and provide service line information
  • Consultative questioning leading to up sell and cross-sell opportunities
  • Deliver client presentations, predominantly web based
  • Troubleshoot customer issues via telephone and web chat
  • Schedule and monitor Asia Pacific and international conference calls
  • Maintain client records via accurate database entries
  • Consistently drive towards personal and group goals
  • Follow directions to complete internal processes and maintain company policies and standards
  • Ensure that all clients receive the highest level of customer service and support

How Frost & Sullivan can contribute to your career enhancement:

  • An encouraging environment to help develop your intellectual curiosity and opportunities to collaborate across all levels of the company across the globe
  • A definitive career trajectory with numerous growth opportunities and career paths 
  • Skills enhancement through high impact growth strategy consulting for emerging business and for the global 1000 

TO APPLY,
Interested candidates please share your updated resume to careers@moses.com.np . Please mention “Japanese Proficiency” in the subject line. Only shortlisted candidates will be notified.

OR,


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Min Bhawan Main Road
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Kathmandu, Nepal

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