BM Nepal

Information / Computer / Technology

Chief Operations Manager

Views: 4066|Published on: Jun 24, 2022

General Mgmt. / Administration / Operations

+3 more

Senior Level

Full Time

Vacancy: 1

Lainchaur|

Experience: Not Required|

Not Disclosed

Job Description

Roles and responsibilities of this job

We’re looking for an exceptional Chief Operations Manager to help deliver operational excellence to Bookmundi.com, one of the world’s largest tour booking platforms. As Chief Operations Manager in Bookmundi Nepal, you will be part of the executive team and you will have different line managers reporting to you.

Your Mission

Deliver upon the bottom-line targets set.
Deliver operational excellence; by continuously improving operations and bridging operational issues with effective, customer-friendly solutions.
Lead and build a dynamic, scalable, and process-driven organization.
Maximize the output, engagement, and effectiveness of your teams/departments and individuals.

Responsibilities

1. Overall operationally responsible

Manage the operational team consisting of the Customer Service Manager; Tour Connectivity Manager; HR; as well as the Operations and Customized Tours Manager
Hire and recruit people for the operational team via help from our HR recruitment manager
Responsible for all operational processes and procedures as well as bridging any operational issues with process-driven, customer-friendly solutions.

2. Take our customer-service level to new heights via our CS Manager

Tasks/responsibilities will inter alia revolve around:

Help manage the Customer Service (CS) Team via the Customer Service Manager
Establish Key Performance Indicators (KPIs) and Critical Success Factors (CSFs)
Help establish a process driven CS organisation, where back-ups, procedures etc. is always available.
Continuously improve our customer service deliveries and establish Bookmundi as a customer-centric organization. The customer needs to be at the heart of everything we do.

3. Oversee our Tour Intake via management of our Tour Connectivity Manager

Tasks/responsibilities will inter alia revolve around:

Establish Key Performance Indicators (KPIs) and Critical Success Factors (CSFs)
Manage/drive the performance of the Tour Connectivity manager who among others is responsible for:
Continuous intake of new, qualified tour operators via XML/APIs.
Overall responsible for making sure that new and existing API tours’ tour information is always fully up to date, and that their products are optimized for sales, at all times.
Ensure that our API tours launch flow is perfect.
Help build campaigns around key API companies, including a tour campaign, to boost their sales. Optimize API processes where possible.
Help the Tour Connectivity Manager come up with solid API system solutions as well as operational processes around the APIs.

4. Manage and lead the following business segments:

HR
Customized Trips Segment. P&L is responsible together with the Customized Trip Manager, including establishing KPIs, baseline, and CSF metrics, as well as continuously improving and refining our customized trip segment, globally.

5. Lead operational adhoc projects

Tasks/responsibilities could relate to:

Operational business development, e.g. offering our customers with flights across the globe - establish the supplier relations and operating procedures.
Open a new customer service team abroad, how do we do it?
Implement new operational projects on a business-need basis.

Why choose us?

Grow as a person through exposure to global culture
Potential for career advancement
Be part of an amazing and passionate team of young programmers
Five days’ work week with 40 hours a week
Attractive salary packages based on your qualifications and experience
Medical and Accidental Insurance
Festival Allowance
Sponsored healthy lunch at the office
Employee referral bonus

Job Specification

Required qualifications for this job

Required Education Level:Graduate (Masters)

Required Experience:Not Required

Other Specification

Required Specifications:

Master’s Degree in Management or a related discipline.
6+ years of experience working with e-commerce

Requirements:

A good people manager, including manager of managers
Excellent written and verbal English
Effective communicator
You are a role model - punctual and consistently high performing, always seeking to improve and deliver better results
You are a problem solver. You love diving into issues, and root causes and bridging them with sustainable solutions
Thorough and detail oriented
You are structured and process-driven
You are a perfectionist who is able to retain sight of the big picture while also being thorough and detail oriented

Skills Required

Required skills for this job

Management

Communication

Interpersonal Skills

Salary

Offered financial and non-financial compensation for this job

Offered Salary:Not Disclosed

Applying Procedure

Click on Login to Apply to get the email address / external link to apply.

Note: You need to be a registered jobseeker to view the applying email address / external link.

Apply Before: Jul 09, 2022

About the organization

BM Nepal

Information / Computer / Technology

Bhaktapur

B.M. Nepal Pvt. Ltd. is located in Lainchaur, Kathmandu, and is working on bookmundi.com, on behalf of Bookmundi ApS, our mother company located in Denmark. Bookmundi.com is a global travel booking portal, selling holidays and tours in more than 130+ countries. You can visit our website at https://www.bookmundi.com to find out more about us.

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