Codavatar

Chat Support Representative

Codavatar

Chat Support Representative

Codavatar Tech Pvt. Ltd. is a high-performing technology company powered by a team of over 300 talented professionals, working together in a collaborative, flat-hierarchy environment. We operate from a 20,000 sq. ft. modern workspace, designed to foster creativity, agility, and innovation.We specialize in turning visionary ideas into tangible products — from Proof of Concept (POC) to Minimum Viable Product (MVP) — and serve as the development engine behind global platforms such as KrispCall, Dialaxy, and Tivazo.Codavatar has been recognized as the highest taxpayer in Nepal’s ICT export category, reflecting our leadership in driving digital services at a global scale. As an ISO 27001-certified company, we maintain world-class standards in information security and operational discipline.With over a decade of experience, our principle “Results by Technology” guides our mission to deliver measurable outcomes, continuously improve capabilities, and build long-term value for clients.We are an equal opportunity employer committed to diversity, inclusion, and a merit-based culture. We offer a growth-driven environment where everyone has a voice — regardless of background, gender, or role.At Codavatar, our people are our foundation. Our growth mirrors the growth of each individual, and we continuously seek out passionate, creative, and ambitious professionals ready to shape the future of technology.Join our journey — and grow with one of Nepal’s most dynamic tech companies.

Codavatar Tech Pvt. Ltd. is a high-performing technology company powered by a team of over 300 talented professionals, working together in a collaborative, flat-hierarchy environment. We operate from a 20,000 sq. ft. modern workspace, designed to foster creativity, agility, and innovation.We specialize in turning visionary ideas into tangible products — from Proof of Concept (POC) to Minimum Viable Product (MVP) — and serve …

Chat Support Representative

Views: 280 | Apply Before: 1 week, 5 days from now

Basic Job Information

Job Category : Marketing / Advertising / Customer Service > Customer relationship
Job Level : Entry Level
No. of Vacancy/s : [ 5 ]
Employment Type : Full Time
Job Location : kalopul, Kathmandu
Offered Salary : Not Disclosed
Apply Before(Deadline) : Aug. 23, 2025 23:55 (1 week, 5 days from now)

Job Specification

Education Level : Under Graduate (Bachelor)
Experience Required : Not Required
Professional Skill Required : Communication Problem-Solving Skills Patience And Empathy Conflict Resolution Active Listening Skills
Other Specification
  • High school diploma or equivalent; a bachelor’s degree is a plus.
  • Fluency in English with strong written and verbal communication skills.
  • Ability to handle multiple chats simultaneously with accuracy and efficiency.
  • Understanding of chat disposition and documentation practices.
  • Basic troubleshooting and problem-solving abilities.
  • Strong attention to detail and a customer-centric approach.
  • Ability to work independently and collaboratively in a fast-paced environment.

Preferred:

  • Flexibility to work in rotational shifts, including evenings, weekends, and holidays.

Job Description

We are seeking a dedicated and customer-focused Chat Support Representative to join our customer service team. The ideal candidate will handle real-time customer interactions via live chat, provide prompt resolutions, and maintain high standards of communication and service. This role requires fluency in English, excellent written communication skills, strong problem-solving abilities, and a customer-first mindset.

Key Responsibilities:

  • Respond promptly to customer queries through live chat and/or email.
  • Provide accurate information and resolve customer issues efficiently.
  • Escalate unresolved issues to the relevant departments as necessary.
  • Maintain professional chat etiquette and ensure a positive customer experience.
  • Document and categorize chat interactions following company procedures.
  • Perform post-chat follow-ups when required.
  • Track and report issues using the company’s internal ticketing or tracking system.
  • Meet or exceed performance metrics, including response time, resolution rate, and customer satisfaction scores

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