NIMB Ace Capital Ltd is a premier investment firm committed to fostering sustainable economic growth through strategic private equity initiatives, including the SEBON-approved fund “NIBL Equity Partners.” As a trusted fund manager and investment advisor, we are focused on delivering value through regulatory integrity, transparency, and responsible financial practices. We operate across merchant banking, private equity, and fund management, with an emphasis on compliance and ethical governance.

Call Center Representative

Views: 324 | Apply Before: 2 weeks from now

Basic Job Information

Job Category	:	Marketing / Advertising / Customer Service
Job Level	:	Mid Level
No. of Vacancy/s	:	[ 1 ]
Employment Type	:	Full Time
Job Location	:	NIMB Ace Capital Limited, Kathmandu
Offered Salary	:	Not Disclosed
Apply Before(Deadline)	:	Sep. 12, 2025 23:55 (2 weeks from now)

Job Specification

Education Level	:	Under Graduate (Bachelor)
Experience Required	:	More than 1 year
Professional Skill Required	:	Customer Handling Problem Solving Work Under Pressure Customer Service Active Listening Skills

Other Specification

Bachelor's degree in any discipline (Management, Business, or Communications preferred).
Prior experience in a call center or customer service is preferred.
Verbal communication skills in both Nepali and English.
Ability to work under pressure and handle a high volume of calls.
Good computer skills.
Positive attitude, strong listening skills, and a customer-first mindset.

Job Description

NIMB Ace Capital Limited, a leading investment management company licensed by the Securities Board of Nepal (SEBON), is seeking dynamic, customer-focused individuals to join its team as Call Center Representative. The role involves handling inbound and outbound calls, addressing customer inquiries, and providing exceptional service in line with the company’s standards.

Key Responsibilities:

Handle incoming and outgoing customer calls in a professional and courteous manner.
Provide accurate information regarding the company’s services, products, and procedures.
Resolve client inquiries and complaints efficiently or escalate them to the relevant department.
Maintain detailed records of customer interactions and transactions.
Follow communication scripts, policies, and guidelines during interactions.
Collaborate with internal departments to ensure seamless customer service.
Meet performance targets such as call handling time and customer satisfaction metrics.
Keep up to date with product knowledge and service procedures.