1. Ticket Management and Communication with clients

• Proactively respond to client queries, requests, and client grievances. 
• Keep management team informed of critical client situations. 
• Regular reporting and communication with the Internal team members.
• Follow up with the clients to ensure that the tickets are timely addressed and resolved.

2. Call Management 

• Set up a Webex or team meeting with clients, as necessary.

3. Monitoring and Testing

• Monitoring EOD jobs. 
• Analyze and replicate client problems by testing different scenarios.

4. Documentation 

• Prepare documentation according to customer needs. 
• Assist team in internal documentation.

Job summary
Provide 1st level of support to customers in areas of product support, product setup, customer complaints, comments, requests, and consultations.

The above-mentioned jobs and responsibilities are not enough to cover all the work to be carried out, hence we should carry out jobs as necessary and instructed by the supervisor.

Besides offering a stimulating learning experience and competitive pay, Hitachi Energy also offers many benefits and perks including:

• 5 working days/week
• Lunch Allowance
• Travel Allowance
• Festival Allowance
• Paid Leaves
• Social Security Fund
• Accidental & Medical Insurance Coverage
• Global Exposure