Main responsibility areas

Data Collection and Management:

• Data Acquisition: Collect data from various sources such as network logs, customer databases, billing systems, and CRM tools.
• Data Cleaning: Ensure data accuracy by identifying and rectifying errors, inconsistencies, and missing values.
• Data Integration: Combine data from different sources to create comprehensive datasets for analysis.

Data Analysis:

• Exploratory Data Analysis (EDA): Perform initial investigations on data to discover patterns, anomalies, and relationships.
• Descriptive Analysis: Summarize historical data to understand what has happened in the past.
• Predictive Analysis: Use statistical models and machine learning algorithms to forecast future trends and behaviors.
• Prescriptive Analysis: Provide actionable recommendations based on predictive insights.

Reporting and Visualization:

• Dashboard Creation: Develop interactive dashboards using tools like Tableau, Power BI, or QlikView to present data insights to stakeholders.
• Report Generation: Produce regular and ad-hoc reports to communicate findings to management and other departments.
• Data Visualization: Create visual representations of data, such as charts and graphs, to facilitate understanding and decision-making.

Business Intelligence:

• KPI Monitoring: Track key performance indicators (KPIs) to measure the effectiveness of business strategies and operations.
• Market Analysis: Analyze market trends, customer preferences, and competitive landscape to inform strategic decisions.
• Customer Segmentation: Identify and segment customers based on behaviors, preferences, and demographics for targeted marketing and personalized services.

Operational Efficiency:

• Network Performance: Monitor and analyze network performance data to identify issues, optimize resource allocation, and enhance service quality.
• Churn Analysis: Analyze customer data to predict and reduce churn by identifying at-risk customers and recommending retention strategies.
• Cost Analysis: Evaluate operational costs and identify opportunities for cost reduction and efficiency improvements.

Strategic Planning:

• Demand Forecasting: Predict future demand for telecom services to assist in capacity planning and infrastructure investment.
• Revenue Optimization: Analyze pricing strategies and revenue streams to maximize profitability.
• Risk Management: Identify and mitigate risks related to data security, privacy, and regulatory compliance.

Collaboration and Communication:

• Stakeholder Engagement: Work closely with business leaders, marketing teams, network engineers, and IT departments to understand data needs and provide insights.
• Technical Documentation: Document data analysis processes, methodologies, and findings for reference and knowledge sharing.
• Training and Support: Provide training and support to team members on data tools, techniques, and best practices.

Qualification and Experience

• Minimum of bachelor’s degree in management / professional degree 

Profile

• Strong analytical and reporting skills in identifying trends and sales patterns
• Proficiency in business intelligence tools
• Problem solving and critical thinking capabilities
• Effective interpersonal and negotiation skills
• Strong communications skills with proficiency in both reading and writing 
• Ability to work collaboratively across various functional units.
• Encourages teamwork and bonding within and outside team without compromising delivery of exceptional result
• Advanced excel and PPT skills
• Good communication and organizational abilities 
• Reviews situations or problems related to the work and presents all perspectives clearly for analysis
• Reviews and recommends new solutions or techniques to improve work output
• Tries to review linkages beyond own work area
• Seeks to learn more about other parts of the unit, or function
• Proactively seeks out customers' input to obtain feedback on performance
• Effectively communicates with others to obtain needed information or support
• Adapts rules or recommends alteration in normal procedures to get a job done well
• Understands personal strengths & weaknesses, and works on constructive feedback to improve one's work performance

Duty Station

Kathmandu but can be placed anywhere in Nepal as per business needs and future requirements.

What we offer:

International Working Environment, Robust Performance Management Process, Internal Opportunities, Ncell Academy Trainings, Work – Life Balance, Flexible Working Practices, Competitive Compensation, Festive Allowance, Social Security Fund, Leave Travel Allowance, Medical Insurance, Communication Facilities, etc.