Ncell

Assistant Specialist-B2G Liaison

Ncell

Assistant Specialist-B2G Liaison

At Ncell, we are passionate about our values, principles, and our strategic priorities. We believe that having the right talent in the right roles enables execution, improves our customer’s experience, and delivers breakthrough results. This is what makes us a winning team.

At Ncell, we lay much emphasis on our corporate values: Uncompromising Integrity, Exceptional Performance, Customer at our Heart, Breakthrough Innovation, and One Company - One Family. These values are the most integral part of our business. We carry out our daily business by keeping these values in mind as we, as an organization strongly stand for it.

Applicants must have the highest ethical standards, strong leadership skills, excellent judgment, a sense of personal initiative, and problem-solving abilities.

Ncell offers a competitive package that is designed to make you feel an integral part of the team and directly involved in the company's success.

Ncell is also committed to protecting Applicants' personal data. In Ncell, we take privacy seriously and all our activities are underpinned by our T.R.U.S.T principles of being Transparent, respecting your Rights, in our Use of personal data, through robust cyber Security practices and we take due care when Transfer of data is required. Click the link to know more about applicants privacy https://webapi.ncell.axiata.com/upload/Notice/Ncell_Axiata_Privacy_Notice_for_Candidates.pdf 

At Ncell, we are passionate about our values, principles, and our strategic priorities. We believe that having the right talent in the right roles enables execution, improves our customer’s experience, and delivers breakthrough results. This is what makes us a winning team.

At Ncell, we lay much emphasis on our corporate values: Uncompromising Integrity, Exceptional Performance, Customer at our Heart, Breakthrough Innovation, and …

Assistant Specialist-B2G Liaison

Views: 6770 | This job is expired 1 year, 2 months ago

Position: Assistant Specialist-B2G Liaison

No of position:2

Purpose

  • Supporting government bodies appointed by NTA
  • Providing and validating required detail request by assigned focal point
  • Documentation and archiving the detail request for audit purpose
  • Always maintain customer data privacy and follow all security/privacy compliance as per company policy

Main Duties and Responsibilities

  • Coordinate/Support with government spocs as designated by NTA as focal points. Service the request with highest priority.
  • Following up with respective functions/ departments to handle the issue received from security bodies
  • Ensure all the requests from securities/governmental bodies are handled
  • Filing of all the legal correspondents for auditing purpose
  • Flexible to work as per shift that need to maintain the team comply of 365 days & 24 hour operation.
  • Maintain the workflow, schedules/shifts defined by the line manager
  • Archiving all the replied documents and letters received from government security bodies
  • Address the written complaints and respond the same in written form in respective language with the coordination of required stakeholders
  • Analyze and respond the critical queries regarding customers information received from Ncell exclusive touch points.
  • Maintain reports of the handled issues in an organized template and report it to line manager in a periodic manner
  • Imposing suspension and release suspension to the complaint numbers received by government

Qualification and experience

  • Bachelor’s Degree / Professional Degree
  • Preference for relevant experience

This job has expired.

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