Ncell
Telecommunication

At Ncell, we are passionate about our values, principles, and our strategic priorities. We believe that having the right talent in the right roles enables execution, improves our customer’s experience, and delivers breakthrough results. This is what makes us a winning team.

At Ncell, we lay much emphasis on our corporate values: Uncompromising Integrity, Exceptional Performance, Customer at our Heart, Breakthrough Innovation, and One Company - One Family. These values are the most integral part of our business. We carry out our daily business by keeping these values in mind as we, as an organization strongly stand for it.

Applicants must have the highest ethical standards, strong leadership skills, excellent judgment, a sense of personal initiative, and problem-solving abilities.

Ncell offers a competitive package that is designed to make you feel an integral part of the team and directly involved in the company's success.

Ncell is also committed to protecting Applicants' personal data. In Ncell, we take privacy seriously and all our activities are underpinned by our T.R.U.S.T principles of being Transparent, respecting your Rights, in our Use of personal data, through robust cyber Security practices and we take due care when Transfer of data is required. Click the link to know more about applicants privacy
https://webapi.ncell.com.np/upload/Notice/Ncell_Axiata_Privacy_Notice_for_Candidates.pdf

At Ncell, we lay much emphasis on our corporate values: Uncompromising Integrity, Exceptional Performance, Customer at our Heart, Breakthrough Innovation, and …

Unit Head / Expert

Views: 2358 | Apply Before: 1 day, 21 hours from now

Position: Unit Head/Expert – Ncell App
Department: Digital Channels and Experience

Main Duties & Responsibilities

Own the overall strategy for the Super App, focusing on user growth, engagement, and monetization.
Be responsible for the complete end-to-end app management and product roadmap.
Lead the entire app product lifecycle from ideation and requirements gathering to development, testing, and deployment.
Define, document, and manage end-to-end requirements and work closely with IT teams to ensure timely delivery.
Drive aggressive user acquisition and retention strategies. Identify and execute opportunities to increase digital revenue through various monetization models.
Lead the UX strategy across all modules of the Super App, ensuring consistency, accessibility, and delight across every user touchpoint.
Oversee user research, usability testing, and persona development to inform design decisions and prioritize features based on user needs.
Collaborate with UI/UX designers to create wireframes, prototypes, and high-fidelity designs that align with business goals and user expectations
Utilize digital analytics tools to track progress, generate insights, and provide regular, comprehensive reports to senior management.
Apply principles of process improvement methodologies like Six Sigma to optimize app performance and user journeys.
Use tools like SQL and Python to extract and analyze data and leverage automation tools to streamline reporting processes.
Serve as the primary liaison between business, IT, and other internal teams.
Work closely with fintech partners and digital wallets to integrate new services and enhance app functionality.
Guide and mentor a team focused on app operations, growth, and product development, fostering a culture of innovation and high performance.
Ensure UX best practices are embedded in cross-functional workflows, including product development, QA, and customer support.
Lead accessibility and localization efforts to ensure the app is inclusive and optimized for diverse user segments.
Lead the integration and development of OTT streaming services within the Super App, including video streaming, live TV, and content-on-demand.
Collaborate with internal teams and external partners to build or scale OTT platforms, ensuring high performance, content security, and user engagement.

Required Skills & Qualification

Bachelor’s degree in business, Marketing, Computer Science, Engineering, or a related field. Master’s degree will be preferred.
7+ years of experience in a senior role managing a mobile app with a large user base, preferably within the telecom or fintech/digital wallet industries, with at least 3 years in a leadership role.
Expertise in UX research, design thinking, and service design methodologies.
Proficiency in tools like Figma, Adobe XD, Sketch, and journey mapping platforms
Experience in managing or integrating OTT streaming platforms, with specific knowledge of the challenges and opportunities within the telecommunications industry.
Proven hands-on experience in mobile app development (iOS and/or Android).
A deep understanding of the full software development lifecycle (SDLC) and experience with agile methodologies.
Proficiency in data manipulation and querying languages like SQL is required. Experience with Python for data analysis and automation is highly desirable.
The candidate must be able to speak the language of developers, understand technical dependencies, assess resource requirements, and effectively manage project timelines.
Experience with agile methodologies, API integration, and cloud services is highly desirable.
Strong, verifiable history of increasing user growth and adoption for a digital product or app.
Demonstrated success in increasing digital revenue through various app monetization strategies.
Deep understanding of the entire app development lifecycle and a strong background in product management.
Ability to translate business needs into technical requirements and effectively collaborate with IT and development teams.
A strong background in data analysis, reporting, and process optimization.
The candidate must be proficient in various analytics and reporting tools. A forward-thinking leader who can see beyond the current state and develop a clear vision for the app's future.
Experience in building Super Apps or multi-service platforms with integrated fintech, OTT, and lifestyle services is a strong advantage.
Familiarity with accessibility standards (WCAG), localization frameworks, and multi-language UX optimization.

What we offer:
International Working Environment, Robust Performance Management Process, Internal Opportunities, Ncell Academy Trainings, Work – Life Balance, Flexible Working Practices, Competitive Compensation, Festive Allowance, Social Security Fund, Leave Travel Allowance, Medical Insurance, Communication Facilities, etc.