Training & Development Manager

Launched in 2012, Daraz is South Asia's online shopping and selling destination of choice present in Pakistan, Bangladesh, Sri Lanka, Myanmar and Nepal. Supported by a wide range of tailored marketing, data, and service solutions, the pioneering ecommerce ecosystem in South Asia has 30,000 sellers and 500 brands, serving 5 million consumers. With 2 million products available, Daraz offers a diverse assortment of products in categories ranging from consumer electronics to household goods, beauty, fashion, sports equipment, and groceries. Focused on providing an excellent customer experience, it offers multiple payment methods including cash-on-delivery, comprehensive customer care and hassle-free returns. Daraz is owned by Alibaba Group Holding Limited.

Training & Development Manager

Views: 3323 | This job expired 5 months ago

Basic Job Information

Job Category : Human Resource /Org. Development
Job Level : Senior Level
No. of Vacancy/s : [ 1 ]
Employment Type : Full Time
Job Location : Kathmandu, Nepal
Offered Salary : Negotiable
Apply Before(Deadline) : Apr. 18, 2019 23:55 (5 months ago)

Job Specification

Education Level : Bachelor
Experience Required : More than or equals to 3 years

Job Description

Training Leadership (20%)

  • Responsible for designing and delivering oral presentations and training courses, writing clear learning objectives, training manuals, work instructions, standard operating procedures (SOPs) and conducting post-learning assessments to evaluate the effectiveness of training programs and progress of the trainee as she/he progresses into the 30/60/90 days of onboarding
  • Provide guidance to achieve internal and external training resources
  • Lead training initiatives which includes preparing training plans, needs assessments, design and execution of learning solutions in areas such as new hire orientation/onboarding, new system platforms, organizational effectiveness, leadership, and process improvement

Facilitate & Deliver Training (60%)

  • Facilitate learning and development tools and resources such as basic and subject matter job skills training, new system platform training and standard operating procedures (SOPs)
  • Documents processes and creates work instructions and training material for all support positions
  • Using internal and external resources, responsible for the development of training programs, coursework and organizational interventions designed to meet training and organizational development objectives
  • Facilitate workshops and resulting action plans with cross-functional groups regarding process improvement topics such as materials flow, goal setting, innovation, brainstorming, etc
  • Work with leaders to deliver programs that drive desired behaviors and results through site organization
  • Develop and use in-house subject-matter-experts, where appropriate, through train-the-trainer sessions and other developmental programs. Facilitate and conduct train-the-trainer workshops
  • Responsible for the day-to-day administration of training resources and suppliers, material preparation, computerized training, program and participant tracking, and the training/education budget
  • Plan and coordinate training logistics, including the scheduling of training classes, in an efficient and cost-effective manner that minimizes the impact on operations
  • Carry out other projects and duties as requested by leadership

Measure & Plan (20%)

  • Develop and maintain training metrics and resources
  • Responsible for performing job analysis and task analysis, pre- and post- performance evaluations, and course validation to ensure production / maintenance training is positively influencing performance
  • Partners with Customer Support and cross-functional teams to design, develop, test and implement system modifications to improve operational efficiency

Job Requirements:

  • Bachelor’s degree in Business Management, Training, Organizational Development or related field
  • Minimum of 3 years of experience in developing and leading organizational development and/or organizational effectiveness initiatives
  • 2+ years of experience in a customer support and/or call center environment
  • 2+ years of training leadership over a team driving strategic training programs
  • Previous experience designing, developing and delivering impactful business solutions and programs, preferably in customer support and/or call center environments
  • Ability to understand customer support/call center processes and to translate these into work instructions and training material.
  • Proven facilitation skills to lead workshops and action-planning processes
  • Project management experience
  • Proven experience in implementing an Agile/Lean culture a plus
  • Change agent skills required
  • Work schedule flexibility 
  • Strong written and oral communication/presentation, interpersonal, and organizational skills
  • Ability to consistently meet expectations in an ever-changing environment
  • Highly motivated and enthusiastic
  • Strong problem-solving skills
  • Candidates must understand how to define the problem and generate alternatives and implement solutions
  • Leadership Skills: Ability to motivate and coordinate employees
  • Skilled in Microsoft Office applications (PowerPoint, Word, Excel, Outlook)
  • Ability to write reports, business correspondence, and procedure manuals.
  • Strong business acumen
  • Must be able to lead, work and thrive in a quick moving cross functional team environment
  • Must be able to perform without specific daily direction
  • Multiple languages a plus
  • Ability to create and modify training content
  • Maintains a diligent attention to detail and high quality bar
  • A willingness to dive deep and become a product expert

What we offer?

  • International working environment in a start-up setting, and a unique opportunity to learn from the best in e-commerce and online marketing
  • Rigorous training and exposure in team management, leadership, online marketing, business analytics and operations
  • Benefit package: Provident Fund, Gratuity, Fuel Expenses, Employee Discount, Mobile top ups and data pack, Accidental Insurance, Medical Insurance, Full annual health check-

Applying Procedure
  • Please click on the following link and apply for the position:
  • If you have been referred by a current or past Daraz employee, please mention the referrer’s full name and contact information in the cover letter itself

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