About the job

Other Specifications

• Must have a minimum of a Bachelor's Degree.
• Excellent communication skills are essential.
• Proven ability to manage a varied workload and achieve priorities and objectives.
• Must have an excellent command of English and Nepali (speaking, reading, writing).
• Proficiency in Microsoft Applications (Word, Excel, PowerPoint, Internet).
• Highly skilled in customer service.
• Good knowledge and skills to interact with corporate houses.
• Effective teamwork skills.
• Experience in a travel company is preferred.
• Flexibility to work on a rotating schedule.
• Note: Fresh graduates are also encouraged to apply.

Job Description

• Deliver high-quality client service and employ a customer retention approach to manage client relationships, enhance product sales and meet new client growth targets.
• Handle customer queries via phone, email, or online chat services promptly and effectively.
• Respond to customer emails and letters regarding queries promptly.
• Manage professional relationships with customers.
• Coordinate with the back-end Customer Care team to obtain information on issues faced and inform the customer accordingly.
• Coordinate and follow up with other internal departments, if necessary, to obtain relevant information for resolving customer queries.
• Create and manage professional relationships with customers and corporate houses.