Fireflies Travel and Tour

Travel Agents / Tour Operators

Ticketing and Marketing Officer

Views: 2741|Published on: Jul 19, 2024

Hospitality

+1 more

Mid Level

Full Time

Vacancy: 3

Kathmandu|

Experience: More than or equal to 2 years|

Not Disclosed

Job Description

Roles and responsibilities of this job

As a Ticketing and Marketing Officer at Fireflies Travel and Tours Pvt. Ltd., you will be responsible for managing ticketing operations and supporting marketing initiatives to promote our tour packages. You will play a crucial role in ensuring efficient ticketing services and implementing effective marketing strategies to attract customers.

Key Responsibilities:

Handle ticket reservations, bookings, and issuance for outbound tours.
Coordinate with airlines, hotels, and transportation providers to secure bookings.
Ensure accuracy in ticketing details and adherence to travel regulations.
Provide excellent customer service by addressing inquiries and resolving issues related to ticketing.
Assist customers with itinerary planning, travel options, and visa requirements.
Assist in developing marketing campaigns and promotional strategies to attract customers.
Create content for marketing materials, including brochures, flyers, and online platforms.
Manage social media accounts and engage with followers to promote tour packages.
Collaborate with the sales team to promote tour packages and achieve sales targets.
Follow up with potential customers and assist in closing sales.
Conduct market research to identify trends, competitor activities, and customer preferences.
Analyze customer feedback and market data to improve service offerings.
Maintain accurate records of bookings, payments, and customer interactions.
Prepare reports and presentations for management review.

Job Specification

Required qualifications for this job

Required Education Level:Under Graduate (Bachelor)

Required Experience:More than or equal to 2 years

Other Specification

Bachelor’s degree in Marketing, Business Administration, or relevant field preferred.
Previous experience in ticketing and marketing roles within the travel and tourism sector is advantageous.
Knowledge of ticketing systems (e.g., Amadeus, Sabre) and booking procedures.
Strong customer service skills with the ability to resolve issues effectively.
Excellent verbal and written communication skills.
Proficiency in MS Office (Word, Excel, PowerPoint) and marketing software.
Creative thinking and ability to contribute to marketing strategies.
Understanding of social media platforms and digital marketing techniques.
Attention to detail and ability to multitask in a fast-paced environment.

Skills Required

Required skills for this job

Marketing

Communication

Time Management

Interpersonal Skills

Amadeus

Sabre

MS Office Suite

Salary

Offered financial and non-financial compensation for this job

Offered Salary:Not Disclosed

Applying Procedure

Click on Login to Apply to get the email address / external link to apply.

Note: You need to be a registered jobseeker to view the applying email address / external link.

Apply Before: Aug 03, 2024

About the organization

Fireflies Travel and Tour

Travel Agents / Tour Operators

Tripureshwor, Kathmandu, Bagmati Province, Nepal

FIREFLIES TRAVEL & TOURS PVT. LTD. is a leading professional travel agency specializing in outbound tours. We are a trustworthy and reliable company combining years of experience in the travel industry with a deep understanding of the foreign culture. We excel in creating various outbound tour packages for our customers so that they may experience the rich history, local culture and breathtaking landscapes of foreign lands. Our mission is to provide high-quality services at reasonable prices for both novice and seasoned Nepalese travelers.

All our outbound tours are fully flexible and can be customized to meet the interests of the travelers. Our knowledgeable and well-trained staff will help you create the best custom travel packages at the most affordable cost. Whether you are planning your first trip to any foreign countries, our rate is competitive and our travel options are diverse. Even before your journey begins, you will enjoy our high-quality personal service while creating your itinerary and planning your trip. We are well equipped with a secure online booking system supplemented by professional reservation agents who will take care to address any travel concerns you may have before your trip begins. Upon your arrival in any of the outbound countries, our local company representatives will greet you at the airport and escort you to your hotel. During your entire tour our highly experienced, professional, multilingual tour guides will be readily available to ensure your safety, comfort, and enjoyment.

Let your experience of outbound tours begin and have your dream vacation come true with FIREFLIES TRAVEL & TOURS PVT. LTD. All along the way, we will be at your service.