We are looking for an experienced, creative, and enthusiastic Technical Writer to join our Customer Support and Operations Team to produce high-quality documentation that contributes to the overall success of our next-generation SIEM solution. You will be creating various types of technical documents such as guides, how-to videos, troubleshooting documents, and other documents for both internal and external users of LogPoint.

Working as a Technical Writer involves collaborating with different teams that include Solutions Engineer, Support Managers, presales team and the development team. So, the ideal candidate must have excellent communication skills and a technical background that enables her or him to interact effectively with subject matter experts and peers, and quickly grasp new technical concepts with passion.

Key Responsibilities 

• Deliver high-quality customer-facing documentation for various product lines that help customers understand and resolve the incidents
• Create new technical documentation using informative screenshots
• Identify problem areas of customers and proactively contribute to the guidelines to their improvement in the knowledge base
• Update existing docs to reflect changes to functionality
• Work closely with the subject matter experts to gather technical information to write, update and revise documentation.
• Proactively strengthen your knowledge of current technical writing methods, trends, and technologies
• Test content for accuracy and usability
• Drive the research of national and international technical writing methods

Benefits

• Attractive salary based on experience and qualifications.
• Social Security Fund (SSF).
• Working in a team environment where initiative and dedication are encouraged.
• An equal opportunity workplace that values diversity and does not discriminate.
• High level of responsibility and excellent career possibilities.
• Open international work environment.
• Festival expense allowance.
• Medical and accident insurance.
• Gymnasium/Fitness Membership.

Working at LogPoint

LogPoint is growing rapidly, we offer a challenging and exciting international work environment on the cutting edge of cybersecurity technology. We strive to deliver outstanding results in a positive, collaborative, and informal atmosphere with ample opportunity for personal growth and development.

If you have any questions about this position, please send an email to the HR Team at [email protected].