Job purpose

Technical Writer will produce high-quality documentation that contributes to the overall success of our product. They will create technical documents such as product manuals, release notes, how-to videos, troubleshooting guides, and other technical documents for both internal and external users of Logpoint.

Technical Writing requires writers to communicate information in a way that is clear and easy to understand. But that is not all. Writers will also be testing and researching new technology. A job where they need to identify what people need to achieve and then get to explain how they can achieve it.

As a Technical writer, they’ll be embedded in product teams to tackle complex problems and produce helpful, informative guides for our customers. As part of our cross-functional UX team, they'll set the example for best practices in user-centered Technical Writing amongst your peers.

Roles and responsibilities

• Produce high-quality product documentation (Guides, Release Notes, Troubleshooting documents, How-to videos, and other documentation as required) for various product lines that help customers understand and use the products.
• Work closely with the subject matter experts (Software developers, quality assurance engineers, Project managers, Product Owners, and other SMEs) and gather technical information to write, update and revise documentation.
• Create interactive videos for major product features.
• Write easy-to-understand user interface text and online help.
• Help build our terminology list and other foundational team tools.
• Help refine our voice, tone, and writing standards.
• Conduct peer reviews for grammar, style, and format. 
• Groom new hires in the team.
• Help improve the web-hosted documentation portal.

• Strong analytical skills and attention to detail.
• Ability to thrive in a fast-paced and dynamic environment with limited supervision.
• Excellent verbal and written communication skills, and the ability to present information logically and concisely.
• Collaborative mindset as a team player.
• Ability to work on multiple projects simultaneously.
• Ability to work under pressure and deliver quality products under tight deadlines.
• Ability to explore customers' problems and address their needs through documentation.
• Ability to make complex technical subjects easy to comprehend.
• Passion for seizing opportunities for improvement at every turn.

Knowledge, Skills, and Abilities

• Bachelor's Degree in Computer Science/Information Management/Information Technology/Computer Engineering, or any related field.
• Knowledge of cybersecurity, networking, and related domains.
• Minimum 2 years of relevant experience creating content for a technical audience, including product documentation.
• Outstanding written communication skills to communicate to a technical audience.
• Experience working with technologies (e.g., software or hardware systems) by investigation, experimentation (e.g., reading or running code), and/or interactions with subject matter experts (SMEs).

Benefits

• Competitive compensation
• Social Security Fund (SSF)
• Medical Insurance for you and your family 
• Term Life Insurance 
• Festive allowance
• Attractive leave benefits, including maternity, paternity, and bereavement leave
• Work-from-home facility
• Company-provided meals
• Support for training and certifications
• Five-day work week
• Mandatory vacation
• Gymnasium/fitness facilities
• Well-being programs
• International work environment
• Commitment to diversity, equal opportunity, and non-discrimination
• Opportunities for career growth
• Recognition and rewards program

Working at Logpoint

Logpoint is growing rapidly, we offer a challenging and exciting international work environment on the cutting edge of cybersecurity technology. We strive to deliver outstanding results in a positive, collaborative, and informal atmosphere with ample opportunity for personal growth and development.

If you have any questions about this position, please send an email to the People and Culture Team at np-[email protected].