SeeLogic International

Software Companies

Technical Support Technician

Views: 2995|Published on: Aug 21, 2019

IT & Telecommunication

Entry Level

Full Time

Vacancy: 10

Kathmandu|

Experience: Not Required|

Not Disclosed

Job Description

Roles and responsibilities of this job

Job Overview:

As a Technical Support Technician, you will be tasked with monitoring and maintaining customer’s Software products and Service. You will be responsible for diagnosing any hardware or software faults with these systems and will solve the issues either in email or over the phone. Technical Support Job includes role as Maintenance Engineers, Help Desk Operators or Application Support Specialists.

What are the main responsibilities?

You will be right at the heart of matters as you need to deal directly with customers and provide them with support services.

Technical Support responsibilities include:

Installation & configuration and supporting of a client’s systems and applications.
Maintenance and monitoring of client’s systems and support them to troubleshoot the issues.
Logging the queries of customers and employees.
Analysis of call logs in order to discover any underlying issues or trends.
Diagnosing and solving hardware or software faults.
Testing and evaluating new technology.
Responding to call-outs in a timely fashion.
Following instructions, either written or in diagram form, in order to set up a system or fix a fault
Provide after-sales support for software or services of business that specialize in providing customers with support and maintenance

Key skills for IT support/helpdesk:

In-depth knowledge of hardware and software
Up-to-date knowledge of the latest IT and software trends
Strong customer service ethos
Ability to work well along with the team
Strong communication skill & excellent organizational skills
Ability to quickly establish good working relationships with clients
Willingness to work in different shifts for 24X7 operations
Ability to be patience, calm, attentive with logical mind
Enthusiasm for continual learning

Qualifications and requirements (Preferably):

Bachelor’s in Engineering/Computer Science or Diploma in Computing

Note:

Freshers are encouraged to apply***

Applying Procedure:

To apply, please mail your CV to [email protected] or interested candidates can also apply following the mentioned link https://www.seelogic.co.uk/career/

OR,

Job Specification

Required qualifications for this job

Required Education Level:Under Graduate (Bachelor)

Required Experience:Not Required

Salary

Offered financial and non-financial compensation for this job

Offered Salary:Not Disclosed

Applying Procedure

Click on Login to Apply and apply to this job via your jobseeker profile with easy apply process.

Note: You need to have merojob registered jobseeker profile to apply via your profile.

Apply Before: Aug 29, 2019

About the organization

SeeLogic International

Software Companies

Kathmandu, Nepal

SeeLogic LTD is an award-winning CRM consultancy that specializes in supplying, deploying and supporting CRM solutions either on-premises or in the cloud. SeeLogic is one of the leading Microsoft Gold CRM partners, as well as a highly respected Microsoft Gold, Authorised Education Partner. We consult on Business Process Mapping, SharePoint, Office 365, Data Migration and Digital Transformation. For our clients, this means we provide exemplary advice and support on a wide range of services. For our staff, it means we provide experience and training, grounded in all systems and with multiple methodologies. At SeeLogic we take great pride in our values, and our team is the heart of our organization.