Vianet Communications is one of the leading providers of high-speed Internet connectivity and communications solutions for business and individuals in the greater Kathmandu Valley. Established in 1999, Vianet Communications has always remained in the forefront providing reliable and affordable Broadband Internet Services.

In 2011 Vianet Communications pioneered in introducing Fiber Optics Internet or commonly known as FTTH internet service and has been successful in connecting the most number of homes and offices with FTTH in the region

We are solely focused on FTTH services and our engineers constantly strive to bring the best product and service package according to our customer needs

Vianet Communications aims to be the service provider that makes future Broadband dream a reality today.

In 2011 Vianet Communications pioneered in introducing Fiber Optics Internet or commonly known as FTTH internet service and has been successful in …

Technical Support Supervisor

Views: 1631 | This job is expired 7 years, 6 months ago

Basic Job Information

Job Category	:	IT & Telecommunication
Job Level	:	Mid Level
No. of Vacancy/s	:	[ 1 ]
Employment Type	:	Full Time
Job Location	:	Kathmandu, Central Development Region, Nepal
Offered Salary	:	NRs. 35,000 - 42,000 Monthly
Apply Before(Deadline)	:	Jan. 12, 2018 23:55 (7 years, 6 months ago)

Job Specification

Education Level	:	Under Graduate (Bachelor)
Experience Required	:	More than 3 years

Other Specification

Leadership, planning & organizational skills required
Must have excellent problem solving and analytical skills
Demonstrated ability to work in a team environment
Must be able to motivate subordinates

Job Description

Plan, organize, schedule and supervise the day to day technical support operations, which encompasses all troubleshooting, customer service issues, approvals
Lead, manage, develop, train and review performance of staff, as required
Ensure all employee issues and concerns are addressed in a timely manner, encourage involvement from a;; staff and foster a positive team environment
Measure, monitor and maintain customer service and satisfaction
Foster good customer relations and service at all times
Manage and Schedule training and development for all the technical support team i.e. new equipment, skills enhancement etc.
Manage, follow-up and maintain all service contracts/agreements and warranties
Work with other departments i.e. NOC, call center and QC, on identifying and ensuring product design or any other issues are tackled and corrective action(s) is taken; ensuring the customer is satisfied with the outcome
Perform other duties assigned by management