Narva Software develops productivity apps and integrations for Jira & Confluence. We serve 8000+ thousands of customers around the world.

We have well established yet fast growing products and are looking for tech savvy customer support specialist.

What we offer:

• Competitive salary and performance based bonus
• Work in international setup and remote first company
• Fully remote (work from home or wherever you feel comfortable)
• Flexible work hours
• Work with highly motivated and experienced yet supportive team
• Opportunity to learn and grow within the company in different roles (e.g. SEO, Digital Marketing, Content and Project Management)
• Remote work gears and gym membership to keep you in healthy shape
  

Roles and Responsibilities:

• Provide first level support for our Jira & Confluence apps
• Help customers to debug, troubleshoot and fix issues
• Answer questions raised via our support channels
• Collect feedback, feature requests and app reviews from customers
• Collaborate with developers to get deeper understanding of the products and share customer feedback
• Write detailed documentation, how-to guides, articles and create other helpful contents

Your Profile and Skills:

• University degree
• Tech savvy, IT knowledge and always eager to learn and help
• Fluent in written and spoken English
• At least a year working experience in software support or related role in IT industry
  

Being in a startup with nimble and agile team, you will also have opportunity to take up multiple roles in marketing, customer relations and project management.