About the job

Position Details:

Role: Technical Support Analyst

Shift: Night shift [7:15 pm to 4:15 am | Onsite]

Salary Range: NRs 45,000 to NRs 60,000, commensurate with experience.

Language Requirements: Fluent in English and Nepali

Job Description

• Clients are followed up weekly.
• Analyze the clients' job description and research on the topics to provide support.
• Capable of understanding the project's requirements as outlined in the Job Description and sharing the necessary materials with the Clients prior to beginning the project.
• Look for someone with the necessary skills to aid.
• Negotiation with Upwork freelancers.
• Posting a position with the necessary abilities for customer support.
• Every week, the assistance timesheet must be tracked to disburse the payout.
• Before issuing the payment, the timesheet must confirm with the client.
• Every week, the timesheet on the site should be updated.
• Seek feedback from the client regarding the connected support person.
• Learning new tools and abilities that are in demand in the industry will aid in providing the best possible support.
• Coordination with colleague and manager regarding the process and client updates.

Background:

• Bachelor's degree in computer science or a related field is required.
• A minimum of 2 years of professional job experience or comparable industrial experience is required, preferably with QA experience.

Skills Required:

• Outstanding customer service abilities.
• Should be able to communicate effectively in both English and Nepali.
• Should be familiar with QA tools and programming languages.
• Willing to work in the United States time zone (Night shift)

Facilities:

• CIT
• Insurance
• Paid Leaves + Sick Leaves
• Rooftop Restaurant [Lunch + Breakfast]
• Indoor games
• Recreational Programs
• Learning Opportunities

This vacancy is for ITsutra Inc. US based It consulting firm and here in Nepal it is registered as Alpha Beta Theta Technologies Pvt Ltd.