Technical Support Specialist / Analyst

Working In A Reputed Software Company

Source: Other Source

Views: 681|Published on: Jun 26, 2024

IT & Telecommunication

Mid Level

Full Time

Vacancy: 1

Bhaktapur|

Experience: More than 2 years|

Job Description

Roles and responsibilities of this job

About the job

Position Details:

Role: Technical Support Analyst

Shift: Night shift [7:15 pm to 4:15 am | Onsite]

Salary Range: NRs 45,000 to NRs 60,000, commensurate with experience.

Language Requirements: Fluent in English and Nepali

Job Description

Clients are followed up weekly.
Analyze the clients' job description and research on the topics to provide support.
Capable of understanding the project's requirements as outlined in the Job Description and sharing the necessary materials with the Clients prior to beginning the project.
Look for someone with the necessary skills to aid.
Negotiation with Upwork freelancers.
Posting a position with the necessary abilities for customer support.
Every week, the assistance timesheet must be tracked to disburse the payout.
Before issuing the payment, the timesheet must confirm with the client.
Every week, the timesheet on the site should be updated.
Seek feedback from the client regarding the connected support person.
Learning new tools and abilities that are in demand in the industry will aid in providing the best possible support.
Coordination with colleague and manager regarding the process and client updates.

Background:

Bachelor's degree in computer science or a related field is required.
A minimum of 2 years of professional job experience or comparable industrial experience is required, preferably with QA experience.

Skills Required:

Outstanding customer service abilities.
Should be able to communicate effectively in both English and Nepali.
Should be familiar with QA tools and programming languages.
Willing to work in the United States time zone (Night shift)

Facilities:

CIT
Insurance
Paid Leaves + Sick Leaves
Rooftop Restaurant [Lunch + Breakfast]
Indoor games
Recreational Programs
Learning Opportunities

This vacancy is for ITsutra Inc. US based It consulting firm and here in Nepal it is registered as Alpha Beta Theta Technologies Pvt Ltd.

Job Specification

Required qualifications for this job

Required Experience:More than 2 years

Skills Required

Required skills for this job

Computer Science

Customer Support

Technical Support

Quality Assurance

Timesheet

Applying Procedure

Click on Login to Apply to get the email address / external link to apply.

Note: You need to be a registered jobseeker to view the applying email address / external link.

Apply Before: Jul 18, 2024

About the organization

Working In A Reputed Software Company

Other

Bhaktapur

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