Your Trusted Partner in IT & BPO Excellence

In today’s fast-paced digital world, businesses need smart solutions to stay ahead. Aava Global Solutions Pvt. Ltd. is a dynamic IT and BPO service provider dedicated to helping businesses optimize operations, enhance customer experiences, and drive growth.

With a perfect blend of cutting-edge technology, skilled professionals, and a customer-centric approach, we deliver tailor-made solutions that empower businesses to achieve their goals efficiently. From custom software development to 24/7 customer support, we offer a comprehensive suite of services designed to meet the evolving needs of modern enterprises.

At Aava Global Solutions, we don’t just provide services—we create long-term partnerships by understanding your challenges and delivering solutions that make a real impact. Whether you’re a startup looking for IT expertise or an established company in need of reliable outsourcing solutions, we are here to ensure your success.

Your Trusted Partner in IT & BPO Excellence

With a perfect blend of cutting-edge technology, skilled professionals, and a customer-centric approach, we deliver tailor-made solutions that …

Technical Support Specialist

Views: 71 | Apply Before: 2 weeks from now

Basic Job Information

Job Category	:	IT & Telecommunication
Job Level	:	Mid Level
No. of Vacancy/s	:	[ 1 ]
Employment Type	:	Full Time
Job Location	:	Teku, Kathmandu
Offered Salary	:	Not Disclosed
Apply Before(Deadline)	:	May. 29, 2025 23:55 (2 weeks from now)

Job Specification

Education Level	:	Under Graduate (Bachelor)
Experience Required	:	More than 2 years
Professional Skill Required	:	Problem-Solving Skills Microsoft Certified Cisco Certified Network Associate … Comptia A+

Other Specification

Qualifications:

Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience).
Proven experience in a technical support or help desk role.
Solid understanding of computer systems, mobile devices, and other tech products.
Excellent problem-solving and communication skills.
Ability to work under pressure and manage multiple issues simultaneously.
Strong attention to detail and organizational skills.

Preferred Skills:

IT certifications (e.g., CompTIA A+, Microsoft Certified, Cisco CCNA) are a plus.
Experience in SaaS or enterprise-level technical support is desirable.

Job Description

We are seeking a skilled and focused Technical Support Specialist to provide first-line support for our products, services, or internal systems. The ideal candidate will troubleshoot technical issues, answer queries, and ensure customer satisfaction through timely and effective problem resolution.

Key Responsibilities:

Respond to customer inquiries via phone, email, chat, or ticketing systems.
Diagnose and troubleshoot software and hardware issues.
Guide users through step-by-step solutions.
Escalate unresolved issues to the next level of support or relevant teams.
Document technical issues and solutions for future reference.
Monitor system performance and report anomalies.
Maintain accurate records of customer interactions and technical issues.
Assist in testing new product features and updates as needed.
Provide feedback to development or product teams based on common user issues.
Follow up with users to ensure full resolution of issues.