• Identifying Customer needs, clarify information, research every issue and provide solution or alternatives
• Deal with clients via phone/mail/social media/SMS
• Receive inbound calls & reply to the concern clients and transfer the call to the other department if needed
• Assist customers with any technical issues experience with any services and escalate and unresolved issues to Team Leader (TL) appropriately
• Receive and disseminate accurate information
• Interdepartmental coordination.
• Problem escalates to relevant departments
• Perform duties as per TSC requirements
• Build sustainable relationship and engage customers by taking extra miles
• Meet personal/team qualitative and quantitative target

Working Hours: -  Day Shift and Late Night Shift