Technical Support Representative

Basic Job Information

Job Category : IT & Telecommunication > Customer Support, Embedded Technologies, H/W Installation/ Maintenance
Job Level : Entry Level
No. of Vacancy/s : [ 3 ]
Employment Type : Full Time
Job Location : Indreni Height, Sanepa, Lalitpur, Ring Road.
Offered Salary : NRs. 10,000.00 - 15,000.00 Monthly
Apply Before(Deadline) : Jan. 19, 2020 23:55 (1 week, 2 days ago)

Job Specification

Education Level : Bachelor
Experience Required : Not Required
Other Specification
  • Good verbal & oral communication skills
  • Problem solver
  • Strong verbal & written communication skills
  • Resilient - able to handle complaints
  • The ability to work as part of a team
  • Be able to work on a rotating roster
  • Self Driven & proactive
  • Punctual and initiative

Job Description

  • Diagnosing and repairing & resolving technical issues
  • Installing and configuring hardware and software
  • Communcating with customers to resolve their problem
  • Providing timely and accurate customer feedback
  • Answer Inbound Calls & respond to customer enquiries or transfer calls to appropriate staff
  • Supporting the roll-out of new applications
  • Providing support in the form of procedural documentation
  • Managing multiple cases at one time
  • Customer Follow ups

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