Technical Support Representative
Real Solutions

Real Solutions is a leading HR Consulting firm, established in the year 2002, specializing in providing a complete or sectional Human Resource (HR) support to the Nepalese organizations.

We have been professionally and successfully providing various HR services to various organizations such as Banks, Multinational companies, Development Projects, Manufacturing, Trading companies and more. Acknowledged as the leading HR consultancy in Nepal, we believe in putting in the Real HR Solutions for our clients in areas of Recruitment and Selection Support Services, payroll management, contractual employee management, performance management, training and development and more.

Technical Support Representative

Views: 1102 | This job was expired 9 months ago

Position Summary

The given job position is posted on behalf of the client organization of Real Solutions Private Limited, "A Reputed Internet Service Provider". The selected candidates will be hired under the contract of Real Solutions Private Limited and shall be deputed on the location assigned by the client organization.

Job location: Kathmandu, Nepal

Offered salary: 12,000.00

Department: Technical Support Center

Number of Vacancies: 09

Shifts available: 2 PM - 10 PM
                            4 PM - 12 AM

JOB SPECIFICATIONS

  • Intermediate completed and above in any discipline.
  • Sound knowledge on customer handling (interpersonal, negotiation) skills
  • Good command over both English and Nepali
  • Good knowledge on computer networking
  • Sound skills on computer office package
  • Ability to work under pressure
  • Ability to handle any situation
  • Ability to do work in a rotational shift basic (Flexible)
  • Ability to type minimum 30 Wpm plus
  • Two-wheeler compulsory

JOB DESCRIPTIONS

  • Identifying Customer needs, clarify information, research every issue and provide solution or alternatives
  • Deal with clients via phone/mail/social media/SMS 
  • Receive inbound calls & reply to the concern clients and transfer the call to the other department if needed
  • Assist customers with any technical issues experience with any services and escalate any unresolved issues to Team Leader (TL) appropriately. 
  • Receive and disseminate accurate information
  • Interdepartmental coordination
  • Problem escalates to relevant departments
  • Perform duties as per TSC requirements
  • Build sustainable relationship and engage customers by taking extra miles
  • Meet personal/team qualitative and quantitative target

This job is expired.

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CONTACT US

Ganapati Bhawan
Min Bhawan Main Road
New Baneshwor
Kathmandu, Nepal

+977 1 4106700

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