Vianet Communications

Technical Support Executive

Vianet Communications

Technical Support Executive

Vianet Communications is one of the leading providers of high-speed Internet connectivity and communications solutions for business and individuals in the greater Kathmandu Valley. Established in 1999, Vianet Communications has always remained in the forefront providing reliable and affordable Broadband Internet Services.

In 2011 Vianet Communications pioneered in introducing Fiber Optics Internet or commonly known as FTTH internet service and has been successful in connecting the most number of homes and offices with FTTH in the region

We are solely focused on FTTH services and our engineers constantly strive to bring the best product and service package according to our customer needs

Vianet Communications aims to be the service provider that makes future Broadband dream a reality today.

Vianet Communications is one of the leading providers of high-speed Internet connectivity and communications solutions for business and individuals in the greater Kathmandu Valley. Established in 1999, Vianet Communications has always remained in the forefront providing reliable and affordable Broadband Internet Services.

In 2011 Vianet Communications pioneered in introducing Fiber Optics Internet or commonly known as FTTH internet service and has been successful in …

Technical Support Executive

Views: 3469 | This job is expired 8 years, 9 months ago

Basic Job Information

Job Category : IT & Telecommunication
Job Level : entry
No. of Vacancy/s : [ 15 ]
Job Location : Jawalakhel, Lalitpur
Offered Salary : None
Apply Before(Deadline) : Jul. 30, 2015 00:00 (8 years, 9 months ago)

Job Specification

Education Level : Under Graduate (Bachelor)
Experience Required : Not Required
Other Specification
  • Demonstrate a high level of technical knowledge
  • Excellent communication and interpersonal skills
  • Effective listening skills
  • Must be a team player
  • Should have pleasing personality with proper phone etiquette

Job Description

  • Diagnose and resolve technical issues involving internet connectivity
  • Gather customer information and determine the issue by evaluating and analyzing the symptoms
  • Interact with customer to provide and process information in response to inquiries, concerns and request about services
  • Follow up and make scheduled call backs to customer when necessary
  • Router configuration at client’s end
  • Site survey for the preliminary phase of installation process 

This job has expired.

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