Technical Support Engineer

About the job

Key Responsibilities:

• L1 Support Issues: Swiftly addresses user inquiries, incidents, and requests, ensuring a prompt and satisfactory resolution. Skillfully employ initial troubleshooting techniques to resolve basic technical quandaries.
• Debugging and Troubleshooting: Diligently investigate and decipher the underlying causes of console glitches and intricate technical dilemmas. Innovatively devise solutions to rectify bugs and reinstate optimal system functionality. Forge collaborative partnerships with development teams to seamlessly incorporate bug fixes and augmentations.
• Data Protection Impact Assessment (DPIA): Proficiently conduct DPIA to gauge potential data privacy risks and align data processing activities with regulatory norms.Ensuring strict adherence to data protection statutes, notably including GDPR guidelines.
• Accountability and Ownership: Exhibit unwavering ownership of assigned support tickets and concerns, diligently overseeing their resolution.Meticulously oversee the complete lifecycle of support cases, leaving no loose ends.
• Team Collaboration:Foster harmonious cross-functional collaborations with development personnel and seasoned support colleagues, thereby ensuring streamlined issue resolution.Enrich the collective knowledge repository by generously sharing insights and best practices.
• Communication Skills: Articulately communicate with diverse stakeholders, deftly manoeuvring between technical and non-technical contexts.Distil intricate technical concepts into easily comprehensible explanations for a varied audience.
• Documentation: Maintain meticulously detailed technical documentation to capture insights and solutions. Skillfully craft user-friendly guides that empower end-users to comprehend and leverage solutions effectively.
• Problem Solving: Employ a discerning analytical approach to scrutinise user-reported concerns, pinpointing root causes with precision.Innovate pragmatic and streamlined solutions to resolve challenges efficiently.
• Continuous Improvement:Keep abreast of industry trends and emerging technologies to proactively enhance service offerings. Introduce process enhancements to streamline troubleshooting and elevate customer interactions. Elevate the knowledge base by contributing valuable insights and emerging best practices.

Requirements:

• Possess a Bachelor's degree in Computer Science, Information Technology, or a related field.
• Showcase substantial experience in the intricacies of debugging and troubleshooting complex technical issues.
• Demonstrate adeptness in executing comprehensive Data Protection Impact Assessments (DPIA) while maintaining a vigilant eye on compliance.
• Exhibit exceptional communication proficiency, catering effectively to both technical and non-technical audiences.
• Adroitly manage Level 1 support issues while adeptly escalating as necessary.
• Excel in creating meticulous technical documentation that is approachable to diverse readers.
• Convey expertise in converting intricate technical concepts into layman-friendly insights.
• Display an analytical mindset, adept at unravelling challenges and offering innovative solutions.
• Flourish in a fast-paced environment, adeptly juggling multiple tasks.
• Uphold unwavering attention to detail and a commitment to upholding exacting quality standards.
• Embrace a collaborative ethos, contributing both independently and within a team framework.

What you will get:

• A clear career path, strong leadership, and an open work environment where you will be challenged, respected, and valued by your merits.
• Opportunities to work directly or indirectly with Companies like Microsoft, Jaguar Land Rover.
• Working opportunities on technology like AI, ML, Computer vision, AR, VR, and XR.
• A company that is proud of the quality of its work and invests in your personal development and well-being.
• A team that respects openness, does its job well, values customers and plays fair.
• Individuals who are fun to work with, are invested in each other's growth and take the value seriously.
• Dedicated time for self-improvement, socialising, and collaboration (Conferences/Camps, Certifications, Learning Sessions, Celebrations, and Retreats).
• Working in an agile work environment.
• A friendly, competitive, flexible and creative working environment with foreign managers.
• A fantastic work life balance – you will get Saturday and Sunday off
• Paid leave, sick leave, education leave, work from home facility, paternity leave, maternity leave, and menstruation leave for females.
• An equal opportunity workplace that values diversity and does not discriminate.
• High level of responsibility and excellent career possibilities.
• Training on new technologies and skill sets.
• High end system to work on.
• Challenging projects with flexibility to work remotely.
• Employees Provident Fund.
• Accidental and Medical Insurance.
• Futsal every last Friday and Table tennis board is at the office.