About the job

Job Description

The Technical Project Implementation Specialist is responsible for configuring, deploying, maintaining and supporting 3rd party SAAS software solutions within our technology environment. They will collaborate with cross-functional teams to ensure successful onboarding, setup, and maintenance of various systems. This role involves overseeing property management software implementations, managing project timelines, and providing technical support.

Responsibilities:

Set up, configure, maintain and become an SME on the following SAAS systems:

• Hotel PMS systems (Apaleo)
• Multi-family PMS system (Yardi)
• Channel manager and GDS connections (Siteminder)
• Guest journey and comms (HubSpot)
• Pre-check (Autohost)
• Internet booking engine (Detco)
• Revenue solutions (Flyr)
• Housekeeping (Breezeway)
• OTA configuration (Booking.com, Airbnb, Expedia)
• Credit card processing (Adyen)
• Project manage and sequence all of the above across concurrent property setups
• Troubleshoot and support issues and creative problem solving with any of the above systems

Onboarding and Training:

• Lead the onboarding process for site and unit build with other departments
• Provide ongoing support and troubleshooting for the SAAS systems

Quality Assurance:

• Test software configurations to ensure accuracy and functionality
• Troubleshoot and resolve any technical issues during implementation

Documentation:

• Maintain detailed documentation of configurations, processes, and best practices 
• Create user guides and training materials

Collaboration:

• Work closely with cross-functional teams (development, support, sales) to align project goals
• Communicate effectively with clients and internal stakeholders

Continuous Improvement:

• Identify opportunities for process improvement and efficiency

Qualifications:

• Comfort with navigating and learning new SAAS systems
• Experience with configuring SAAS systems
• Excellent independent problem-solving skills and attention to detail
• Prior experience with any of the software mentioned above, especially Yardi and Hubspot is a plus, but not required
• Prior experience with hotel, multi-family or property management software is preferred
• Prior experience with hospitality software systems (retail, restaurant, etc.) as a proxy for the above systems
• Excellent organizational skills and the ability to work on multiple projects concurrently
• Proven experience in software implementation, configuration, or project management
• Excellent communication and interpersonal abilities.