We are seeking a highly skilled and motivated Technical Support Officer to join our team and play a crucial role in providing technical assistance for a range of equipment, especially equipment related to the banking sector. As the go-to expert, you will be responsible for diagnosing, troubleshooting, and resolving technical issues to ensure the seamless operation of our equipment.

Job Responsibilities:

• Experience user management and application support to clients
• Positive, energetic, and self-driven attitude to continually develop technical skills and troubleshoot issues
• Strong communication skills - both verbal and written in Nepali and English
• Capable to troubleshoot issues (Machine related and user level software related)
• Install and set up equipment, ensuring proper functionality and integration with existing systems.
• Perform routine maintenance on equipment to ensure longevity and reliability.
• Diagnose and troubleshoot hardware and software issues related to equipment.
• Coordinate with vendors for repairs and replacements as needed.
• Train end-users on the proper operation and maintenance of equipment.
• Analyze, install, monitor, and support of application and/or Operating System
• Develop maintenance and testing procedures for electronic components and equipment
  
• Evaluate systems and recommend equipment repair
• Should be highly motivated, self-driven, Hardworking and able to work in team as well as independently 

Required Qualification and Experience:

• Bachelor’s degree in Electronics and Communication Engineering or equivalent
• Not less than 3 years of technical hands on experience, supporting and administering applications and systems

Note: Preference will be given to candidates having prior experience in repair and maintenance of various electrical and electronic equipment used in banks and financial institutions.