NETTV
Information / Computer / Technology

NETTV Is the IPTV/OTT Platforms where users can access live TV channels from around the globe, Movies, recorded TV programs, pay per view video content, web series, TV shows and much more. These services are available over a variety of platforms including smart phones, tablets, laptops and SETTOP box.

Tech Support Representative

Views: 69 | Apply Before: 2 weeks from now

Basic Job Information

Job Category	:	Marketing / Advertising / Customer Service
Job Level	:	Entry Level
No. of Vacancy/s	:	[ 1 ]
Employment Type	:	Full Time
Job Location	:	Pokhara
Offered Salary	:	Not Disclosed
Apply Before(Deadline)	:	Sep. 13, 2025 23:55 (2 weeks from now)

Job Specification

Education Level	:	Higher Secondary (+2/A Levels/Ib)
Experience Required	:	Not Required
Professional Skill Required	:	Interpersonal Skills Attention to Detail Communication Customer Service Quick Learner

Other Specification

Education: Minimum +2 completed (either Technical or Management stream) and Bachelor’s running.
Experience: Freshers are welcome; prior experience in on-field tech customer support, or technical assistance is beneficial.

Technical Skills:

Basic understanding of networking, IPTV systems, and troubleshooting.

Soft Skills:

Strong problem-solving ability for technical issues.
Customer-focused attitude with a professional demeanor.

Other Requirements:

Willingness to travel locally and occasionally out of the city for client visits.
Ability to work independently and meet targets.
Must have two two-wheeler with a valid License.

Job Description

Department: Customer Support Department.

Job Summary:

We are seeking a motivated and tech-savvy individual to join our team as an Entry-Level Tech Support Representative  for our IPTV services. In this role, you will be responsible for conducting product demonstrations, providing technical support, and ensuring customer satisfaction for our hospitality clients (primarily hotels). This is a dynamic position that combines sales, customer service, and hands-on technical tasks.

Key Responsibilities:

Technical Support & Installation:

Install, configure, and troubleshoot IPTV hardware (Set-Top Boxes, HATV systems) in hotel premises.
Assess the compatibility of existing hotel infrastructure (network, TV systems) before installation.
Provide basic technical support to clients, ensuring smooth operation of IPTV services.
Conduct regular follow-ups with clients to monitor service quality and address any concerns.

Reporting & Coordination:

Submit daily reports to the head office on activities, installations, and customer feedback.
Submit report to HR department in monthly basis.
Maintain records of client interactions, service requests, and sales progress.
Coordinate with the technical and sales teams to ensure seamless service delivery.

Stock & Inventory management:

Report on the stock and inventory of the local stakeholders

Apply Deadline: Applicants can apply before 13th September, 2025.