As a technology leader in healthcare process automation and interoperability, Smart Data Solutions (SDS) company is a strategic partner that utilizes data and intelligent automation to digitally transform operations and deliver outcomes for clients which reduces costs, streamline workflows, and improves overall customer experience. Looking to the future, Smart Data Solutions has ambitious growth plans for the next few years and is currently seeking a Support Engineer to join our growing team. 

What you’ll be doing? 

Analysis & Resolution

• Manage customer accounts to ensure processes are working as expected and identify potential problems.
• Understands and follows Smart Data Solutions’ (SDS) workflow and associated technical systems.
• Understand and follows all assigned customer workflows including import and export processes.
• Interpret customer business processes, analyze problems, and recommend programmable solutions.
• Apply analytical and business knowledge to solve customer specified problems adhering to SDS coding standards and policies.
   

Communication

• Communicates to customers (via emails) about SDS workflows.
• Communicates to client of any critical production issues that may affect a customer’s production process.
• Communicates to team lead, manager or COO on any critical production issues related to the client.
• Adheres to SDS’s courteous and professional, written communication standards.
  • Consistently high rating on customer satisfaction surveys
• Provides timely responses to all assigned tickets in accordance with SDS policies
• Identifies and escalates high priority tickets to appropriately support clients
• Performs other related duties as assigned.

Project Development

• Assist with the development and maintenance of new and existing clients
• Document updates, testing, and technical production monitoring plans
• Draft internal and client-facing descriptions and diagrams of workflow processes

Work Patterns

• Resolve assigned tasks in an efficient and effective manner.
• Works independently with minimal guidance
• Leverages the expertise of other developers in the team on specific modules 
• Tracks and bills all applicable support hours. (Billing)
• Performs other related duties as assigned.

What we’re looking for? 

Required skills: 

• Proficiency with Java
• Proficiency with Unix-like operating systems
• Proficiency with Windows operating systems
• Knowledge of relational databases
• Oral Communication
• Written Communication
• Math Aptitude
• Organization
• Professionalism
• Reading
• Time Management

Requirements:

• 2 or 4-year technical degree (or equivalent)
• 0-1 year of similar experience
• Experience with technologies listed in the previous section

Why this is the company for you? 

Top Benefits & Perks: 

• A company culture that is authentic and values teamwork, humility, and fairness! We work hard for our customers and have fun along the way!
• A professional development and growth-oriented workplace
• Generous benefits including medical/accidental insurance and Social Security Fund contribution.
• Work-life balance with a 5-day work week and leaves as per the Labor Law of Nepal
• Remote work opportunity

Who is Smart Data Solutions?  

Smart Data Solutions is a technology vendor that brings 22 years of healthcare experience using intelligence and automation to extract data from front office mailroom operations. Today, the company is expanding out from its front office focus and targeting its open-source automation and AI engines toward the entire healthcare operations value chain.  One of the key benefits of working with Smart Data Solutions is their specialized approach to data capture and automation. Smart Data Solutions takes a comprehensive approach to image and document processing, using multiple engines and hundreds of thousands of lines of code to ensure accuracy and make sense of data. Smart Data Solutions has also invested heavily in EDI interoperability, with clearinghouse capabilities that enable them to pivot towards providing value-added services. Using the data they have collected, they are able to offer population health insights to clients, helping them make informed decisions about their largest areas of spending and identifying potential opportunities for cost savings.  

Smart Data Solutions’ global headquarters are just outside of St. Paul, MN with 400+ employees and leverages dedicated onshore and offshore resources as part of its service delivery model. The company counts over 500 healthcare organizations as clients, including multiple Blue Cross Blue Shield state plans, regional health plans and TPAs, handling over 2 billion transactions of varying types annually with a 98%+ customer retention rate. SDS plans to continue investments into meaningfully in automation and machine learning capabilities across its tech-enabled processes to drive scalability and greater internal operating efficiency while also improving client results. 

SDS has partnered with a leading growth-oriented investment firm, Parthenon Capital Partners, and the Blue Venture Fund, a unique collaboration among Blue Cross Blue Shield (BCBS) companies, to further accelerate expansion and product innovation. 

Smart Data Solutions acquired JMS and Associates in Q3 of 2022. The combination of both SDS’ and JMS’ tech-enabled solutions will bring greater operational efficiency through automation to various markets across the healthcare industry. We are able to provide a greater product suite, allowing us to broaden the scope of our solutions to solve more business challenges for our clients and across the industry. 

Smart Data Solutions is an equal-opportunity employer 

All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status. 

Work Shift: 7:45 PM - 3:45 AM