• Consulting with IT managers and other departments as required.
• Helping to install, configure and maintain the company’s IT framework
• Setting up hardware and software applications as and when required
• Maintaining and repairing the hardware
• Providing general support for the IT department and for the company’s computer users
• Installing and maintaining various peripherals as well as installing relevant updates and patches
• Handling colleague queries regarding networks, systems and applications, often through a help desk/ ticket.
• Training end-users on hardware functionality and software programs.
• Resolving logged errors in a timely manner.
• Monitoring hardware, software, and system performance metrics.
• Updating computer software as well as upgrading hardware and systems.
• Documenting processes and performing diagnostic tests.
• Keeping track of technological advancements and trends in IT support.

Benefits

• An equal opportunity workplace that values diversity and Inclusion.
• An international working environment.
• Benefits of Gratuity and Provident Fund.
• Hands-on experience in leading a team.
• Attractive salary based on experience and qualifications.
• Annual Performance Appraisal System.
• Festival expense allowance.
• Accidental insurance.
• Medical insurance including family members.
• Fuel and Maintenance Allowances.
• Mobile top-ups and data packs.