Nepal Digital Payments Company Limited

Fintech

System Support Associate

Views: 33|Published on: Dec 23, 2025

IT & Telecommunication

Entry Level

Full Time

Vacancy: 1

Kathmandu|

Experience: Not Required|

Not Disclosed

Job Location: Kathmandu

Experience: Not Required

Professional Skill Required

Proficiency in troubleshooting hardware and software issues.
Strong knowledge of operating systems and network configurations
Excellent communication and interpersonal skills
Ability to work collaboratively in a team environment
Familiarity with system monitoring and performance analysis tools
Attention to detail in documentation and reporting
Understanding of security protocols and compliance requirements
Willingness to learn and adapt to new technologies

Requirements

Job Details: System Support Associate is an assistant level contractual position, to be confirmed upon satisfactory completion of performance as per company’s policy

Age: Minimum age limit of 18 years and not exceeding 35 years for male and 40 years for female on the last date of submission of application.

Education: Minimum bachelor’s degree in computer science or related field from a recognized university.  

Key Responsibilities and Duties:

Monitor and manage support queries, ensuring timely resolution and reporting progress to concerned stakeholders.
Collaborate with different departmental heads to gather requirements for system support and ensure smooth operations.
Investigate technical issues related to hardware and software systems to provide effective solutions.
Test new software and hardware systems to ensure compatibility and functionality within the existing infrastructure.
Assess existing systems to identify areas for improvement and implement necessary modifications to enhance performance.
Evaluate system changes or upgrades to ensure they align with organizational needs.
Maintain quality assurance procedures to ensure high standards in system support and user satisfaction.
Work closely with other IT staff, including developers, network administrators, and system analysts, to ensure seamless system operations.
Provide training and assistance to users, helping them navigate systems and resolve any issues they encounter.
Stay updated on emerging technologies and tools that can enhance system performance and user experience.
Help prepare documents with established technical standards.
Track and resolve issues within the established Service Level Agreement (SLA), maintaining detailed records for future reference.
Undertake any other tasks assigned by Chief Technology Officer as needed.

Applying Procedure

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Documents Required

* Documents required while applying for this job

Resume
Application Letter
Bachelors Transcript
Equivalency letter-if NA, Re-upload Transcript

Apply Before: Jan 07, 2026

About the organization

Nepal Digital Payments Company Limited

Fintech

Tripureshwor, Kathmandu

Nepal Digital Payments Company Limited (NDPC) is a public company established by the joint investment of Nepal Doorsanchar Company Limited (Nepal Telecom) and Rastriya Banijya Bank Limited. The Company has been incorporated with an aim to operate mobile financial services to provide cashless payment services to people across Nepal and thus help improve financial inclusion and realize the national goal of digital society. The company shall provide easy, affordable and comprehensive digital mobile financial services to both banked and unbanked masses across the nation, thereby helping create a cashless society.

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