Midas Education

Support Executive/Customer Service Representative

Midas Education

Support Executive/Customer Service Representative

MiDas Education, a unit of MiDas Group, was found with a vision to create an interactive learning material for children. Theoretical learning has prevailed the society for a long time. Children are lacking behind in terms of audio-visual information. Education system throughout the world is changing rapidly. With the increasing change, learning process for us has changed drastically. 10 years ago, electronic learning was not even an option for schools. However, time has changed and learning through animated videos and audios have been adopted by many schools and colleges around the world. Therefore, MiDas education has been working on making the notion of e-learning possible in countries like Nepal through software like MiDas eCLASS. Our vision is to reach as many students as possible to provide them with better education with our animated learning software.

MiDas Education, a unit of MiDas Group, was found with a vision to create an interactive learning material for children. Theoretical learning has prevailed the society for a long time. Children are lacking behind in terms of audio-visual information. Education system throughout the world is changing rapidly. With the increasing change, learning process for us has changed drastically. 10 years ago, electronic learning …

Support Executive/Customer Service Representative

Views: 1296 | This job is expired 5 years, 11 months ago

Basic Job Information

Job Category : Marketing / Advertising / Customer Service > Business/Product Development, Documentation, Communication/ Public relation/ Media
Job Level : Mid Level
No. of Vacancy/s : [ 6 ]
Employment Type : Full Time
Job Location : Thapathali Road, Kathmandu, Nepal
Offered Salary : NRs. 13,000.00 - 15,000.00 Monthly
Apply Before(Deadline) : May. 16, 2018 23:55 (5 years, 11 months ago)

Job Specification

Education Level : Under Graduate (Bachelor)
Experience Required : Not Required
Professional Skill Required : Data Entry Computer Operation MS Excel
Other Specification

  • Excellent communication and presentation skills
  • Ability to multi-task, priorities, and manage time effectively
  • Effectively manage large amounts of incoming calls and inquiries
  • Identify and assess customer’s need to achieve satisfaction
  • Build sustainable relationships of trust through open and interactive communication
  • Candidates with a graduate degree in Engg./Science/Management/ Degree at Computer Application. Those in final year can apply and encouraged

Skills & Attributes:

  • Excellent convincing skills
  • Excellent oral and written communication skills
  • Interpersonal and Positive attitude
  • Able to handle pressure and loyal to work



Job Description

  • Provide accurate, valid and complete information by using the right methods/tools
  • Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts, and file documents
  • Follow communication procedures, guidelines, and policies
  • Take the extra mile to engage customers
  • Build sustainable relationships of trust through open and interactive communication.



This job has expired.

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