SAGAR Group

Support Director

SAGAR Group

Support Director

Since 1995, Sagar Group has created a benchmark every year in setting up high standards & cost effective solutions, services and products for the sectors like Nepali IT & Electronics, Printing and Solutions, Micro-Financing, Wellness & Spa, Hospitality, Media & Events to name a few. Having started a humble beginning in 1995 from Banepa, Kavre as only a Desktop Publishing Service Organization with limited human resource and funds, as a single company, today it has evolved into a multi company, multi-location & multi activity based Conglomerate Company. SAGAR Group today, has become one of the highly reputed name in Nepali market with 100+ Staff, 14 Subsidiary Companies, 9 international brands, 1 own Nepali brand, 300+ dealers and more than 1000,000 satisfied consumers that is expanding to its efficient and user friendly business network all across the country. Keeping a constant focus on best services for the customer satisfaction helped Sagar Group today to reach a customer base from single consumer, small/medium volume organization to a large multi-billion organizations as well. In a short period of two decades the company has grown by leaps and bounds and is now standing tall as one of the top distribution powerhouses of the country.

Since 1995, Sagar Group has created a benchmark every year in setting up high standards & cost effective solutions, services and products for the sectors like Nepali IT & Electronics, Printing and Solutions, Micro-Financing, Wellness & Spa, Hospitality, Media & Events to name a few. Having started a humble beginning in 1995 from Banepa, Kavre as only a Desktop Publishing Service Organization with limited …

Support Director

Views: 929 | This job is expired 5 years, 9 months ago

Basic Job Information

Job Category : IT & Telecommunication > Customer Support
Job Level : Top Level
No. of Vacancy/s : [ 1 ]
Employment Type : Part Time
Job Location : Kathmandu, Central Development Region, Nepal
Offered Salary : NRs. 40,000.00 - 50,000.00 Monthly
Apply Before(Deadline) : Jul. 11, 2018 23:55 (5 years, 9 months ago)

Job Specification

Education Level : Under Graduate (Bachelor)
Experience Required : More than or equal to 2 years
Professional Skill Required : Technical Skill Communication Management
Other Specification
  • Minimum 2 yrs of working experience as Support Manager / Technical Support Manager 
  • Demonstrated interpersonal skills including, mentoring, coaching, presentation skills and the ability to interact with colleagues at all technical levels
  • Dynamic, energetic, motivated, positive outlook with the ability to multi-task and prioritize responsibilities
  • Ability to communicate with and understand the requirements of professional staff in area of specialty and communicate these requirements to technical staff

Job Description

  • Developing and achieving Technical Support objectives and goals to support the organizational vision
  • Managing and directing a team of Technical Support, Business Services and Service Resolution and Technical Processing Leaders while leading the development of the vision and strategy for the Sales & Service team
  • Assisting in developing an annual business plan to incorporate best call centre practices to meet market and company needs
  • Ensuring targeted service and performance standards are achieved or exceeded
  • Executing tactical plans and initiatives that exceed customer expectations via phone, email and web— resulting in increased customer satisfaction and sales
  • Executing additional projects such as succession planning, hiring and training practices, best sales and coaching practices, cross-functional corporate initiatives
  • Establishing and managing communication channels within and among departments—being the liaison to provide customer feedback to the Senior Management Team

This job has expired.

Recommended Jobs

Job Action

Similar Jobs
Powered by Merojob AI
job_detail_page
Search, Apply & Get Job: FREE