We represent Telerivet (telerivet.com), which is a state-of-the art CPaaS communication platform.  We are looking for a candidate who can help our business grow in Nepal and support our vision to be a global resource center.

We're a team of committed individuals who excel in execution, collaboration and problem solving. We offer competitive compensation packages with perks of being part of a community that values your work, encourages life-long learning and fosters a supportive culture.

We are currently looking for a Solutions Engineer who will be responsible to set up, maintain, and customize CPaaS deployments domestically and internationally, and support the business teams in a technical sales capacity. The role will require an understanding of the client challenges and needs and the ability to design solutions to fully implement what is needed on the platform. The position will also require cross-function coordination to make sure any information pertaining to account support can be provided in an organized timely manner. The ability to communicate and understand clients with different levels of IT skills & knowledge will be key. This position with an excellent growth opportunity is perfect for someone who is motivated, hungry for success and wants to see the impacts of their actions daily.

Responsibilities will include but are not limited to:

• Conducting client discovery calls and meetings with sales representatives
• Meeting with clients to discuss their software and customer engagement needs
• Strategizing with the sales team to create customized solutions
• Identifying opportunities for improvement in existing solutions and recommending changes to be implemented
• Drafting and delivering presentations on targeted products
• Provide detailed specifications for proposed solutions including time and scope involved
• Designing and installing customized software and hardware solutions for the customer
• Assisting in creating practical demonstrations of proposed solutions and demonstrating them to other members of the team
• Documenting and monitoring technical requirements needed to institute proposed updates in relation to customer experience
• Testing the performance of the deployed solutions and fixing bugs
• Providing post-deployment follow-ups to ensure satisfaction with service and solutions provided
• Developing relationships and maintaining customer relations
• Supporting the sales team with all technical related queries

Application deadline : Rolling application. We will be interviewing and making offers to the selected candidates on a first come first serve basis. So, apply as soon as possible.