• Plans, monitors and manages internal projects from initiation through completion
• Responsible for day-to-day management of project deliverable and resources
• Secures required resources and uses formal processes and tools to manage resources, budgets, risks and changes
• Establishes Service Level Agreements for effective management of system services
• Perform SLA contract management and oversee support operations
• Liaise with client business leads for Process improvement and effective delivery
• Ensure a stable and secure operational environment for Clients to ensure and increase system availability, reliability and scalability through the management of internal and external services
• Responsible to establish and build vendor and partner relationships, as well as manage the outsourced Services
• Establishes and owns internal and external processes, these include: TFS integration, SLA standards, financial contracts, KPIs, escalations
• Responsible for system documentation
• Propose, sponsor and provide budget planning for operations projects to maintain and improve operational services
• Responsible for deploying resources, performance evaluation, pay reviews, and hire/fire decisions
• Develops departmental plans, including business, production, operational and/or organizational priorities

Note: Negotiable Salary based on previous leadership experience.