About the job

Job Title: Social Platform Chat Handler

Company: EDSON Technologies Pvt Ltd.

Location: Golfutar, Kathmandu, Nepal

About Us:

An IT Company working for Hospitality Industry.

Job Description:

We are looking for a diligent and enthusiastic Social Platform Chat Handler to join our dynamic team. As a Chat Handler, you will be the frontline representative of our company on various social media platforms, engaging with users and ensuring exceptional customer service. Your role will be pivotal in maintaining a positive online reputation and fostering meaningful connections with our community.

Responsibilities:

• Monitor and promptly respond to inquiries, comments, and messages across social media platforms (e.g., Facebook, Google, Watsapp, Messenger, Twitter, Instagram).
• Provide accurate information about our products/services and address customer concerns or complaints with empathy and professionalism.
• Engage proactively with users to build relationships and promote positive interactions.
• Collaborate closely with our marketing and customer support teams to escalate issues as needed and ensure swift resolution.
• Stay up to date with company announcements, product updates, and industry news to effectively communicate with our audience.
• Analyze trends and feedback to provide insights that contribute to improving our services and customer experience.

Requirements:

• Proven experience as a social media manager, customer service representative, or similar role
• Excellent written and verbal communication skills
• Strong understanding of social media platforms and their respective audiences
• Ability to multitask and prioritize in a fast-paced environment
• Empathetic and patient demeanor when handling customer interactions
• Knowledge of online marketing strategies is a plus
• Bachelor’s degree in communication, Marketing, Business, or related field preferred

Why Join Us:

Joining our team means being part of a forward-thinking company that values innovation, creativity, and teamwork. You'll have the opportunity to make a real impact in shaping our brand's online presence and enhancing customer satisfaction.

How to Apply:

Interested candidates should submit their resume and cover letter detailing their relevant experience and why they are a great fit for this role. Please include any links to professional social media profiles or portfolios.

email: [email protected]

whatsapp: +977-9851189304

Cell: +977-9851002747

This job ad outlines the essential responsibilities and qualifications for a Social Platform Chat Handler, emphasizing communication skills, customer service abilities, and familiarity with social media dynamics. Adjust details like company specifics and contact information as needed.