Smart Centre Supervisor
Smart Telecom
Smart Telecom Private Limited (STPL) is the third largest and fastest growing mobile operator in Nepal.The company was established in July 1, 2008 and with the strong support of highly qualified team and valuable customers, STPL is highly motivated and is extending its network services all over Nepal with state-of-the-art technology. The company has already launched its 4G services in Kathmandu, Lalitpur, Bhaktapur, Pokhara.

Smart Centre Supervisor

Views: 5303 | This job was expired 2 months, 4 weeks ago

Basic Job Information

Job Category: Commercial / Logistics / Supply Chain
Job Level: Mid Level
No. of Vacancy/s: [ 1 ]
Employment Type: Full Time
Job Location: Pokhara
Offered Salary: Negotiable
Apply Before(Deadline): Apr. 19, 2018 23:55 (2 months, 4 weeks ago)

Job Description

  • Monitor and co-ordinate the activities of the department / Centre.
  • Taking ownership of customer’s issues and providing correct & timely resolution of the same.
  • Schedules the task of the front office employee.
  • Ensure great customer service at all levels.
  • Motivate the employee to work in a team to achieve the organizational objectives.
  • Evaluate the job performance of front office employee and fills their appraisals.
  • Conduct training for new launched product and regular employee meeting and briefing.
  • Handling complaints of the customer.
  • Evaluate and obtain complete information to deal with service inquiry and product.
  • Organize workflow.
  • Provide regular feedback to concerned within the organization on regular intervals.
  • Managing & taking ownership of Centre for smooth functioning.
  • Fulfill all other duties based on business requirement.

Job Specification:

Smart Center Supervisor help train and motivate call center representatives as they answer questions, handle complaints, and provide support for clients. They assist in hiring and training employees, monitoring representative progress, and coaching them to cultivate the knowledge and skills to provide excellent service to customers.

Other Specification:

  • Master degree or equivalent.
  • 3-5 years of relevant experience.
  • Excellent communication skills.
  • Strong motivational Skills.
  • Planning and organizational skills.
  • Ability to make decision when needed.
  • Good language proficiency in English.
  • Responsible for relationship building.

This job is expired.

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