Airtech Industries

Service Manager

Airtech Industries

Service Manager

Established in the year 2000 Airtech offers best engineering solution for a wide spectrum of customers in areas related to Heating, Ventilation & Air conditioning  (HVAC), and is the largest & the most preferred Air conditioning company in Nepal. We focus on excellence and personalized service to provide the highest quality professional installation on (HVAC) Heating, Ventilation and Air conditioning systems. 

Airtech provide high level support to our customer base, which ranges from small capacity room AC to huge commercial chiller. We have expertise in supporting systems from globally renowned manufacturers, and consistently train our staff to stay up to date on all new products and services in our industry.

Airtech expands its services to cater COMPLETE SOLUTION in (MEP) Mechanical, Electrical & Plumbing solutions.  Airtech MEP commenced its services since 2013 and within short span we have been awarded many MEP prestigious projects.

Established in the year 2000 Airtech offers best engineering solution for a wide spectrum of customers in areas related to Heating, Ventilation & Air conditioning  (HVAC), and is the largest & the most preferred Air conditioning company in Nepal. We focus on excellence and personalized service to provide the highest quality professional installation on (HVAC) Heating, Ventilation and Air conditioning systems. 

Airtech provide …

Service Manager

Views: 2742 | This job is expired 9 years, 4 months ago

Basic Job Information

Job Category : Production / Maintenance / Quality
Job Level : senior
No. of Vacancy/s : [ 1 ]
Job Location : Kathmandu
Offered Salary : None
Apply Before(Deadline) : Jan. 13, 2015 00:00 (9 years, 4 months ago)

Job Specification

Education Level : Under Graduate (Bachelor)
Experience Required : Not Required
Other Specification
  • Minimum 10 years of experience in refrigeration service or related industry
  • Knowledge of refrigeration industry, principles and practices related to refrigeration service and repair, service hours estimation and labor forecasting
  • Demonstrated strong customer service skills, ability to proactively address customer issues and concerns
  • Demonstrated leadership skills, ability to lead diverse and multi-discipline workforce
  • Ability to read and understand blueprints
  • Good communication (verbal & written) and presentation skills
  • Ability to use computer systems (E-Mail, Word, Excel, Work Order Software)

Job Description

  • Responsible for providing Refrigeration Service to Source customers across the service area
  • Coordinates and plans service operations, leads team of Service Technicians in the field to ensure customer needs are being met efficiently, accurately and on-schedule
  • Provides coaching and training to Service Technicians and other field staff
  • Monitors technician assignments to ensure customer and technician needs are being met
  • Assesses and troubleshoots technical problems and provides guidance to Technicians
  • Coordinates with Installation, Customer Support Operations and Sales to ensure smooth delivery of Source services
  • Acts as key company representative with customers in service area
  • In concert with Customer Support Operations and Sales, resolves customer disputes on service work and billing
  • Diagnose/ troubleshoot complex calls and performs estimates of repair costs and communicates with customers.
  • Resolves issues and problems that impact customer satisfaction
  • Provides explanations to billing inquiries and acts to prevent/resolve disputes
  • Provides accurate reports and updates on labor costs, work scheduling and billing
  • Ensures accurate documentation of all work performed by Technicians to support timely billing
  • Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
  • Provides timely communication within department and across organizational lines
  • Provides timely performance feedback, training and coaching to develop to subordinate Team Leads and Technicians
  • Performs other related duties and projects as assigned by senior management

This job has expired.

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Ganapati Bhawan
Min Bhawan Main Road
New Baneshwor
Kathmandu, Nepal

+977 1 4106700
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