The Service Manager is responsible for planning, organizing, directing, coordinating and controlling the operation of Service & Maintenance Department. Directly supervise, addressing complaints and resolving problems and ensure proper spare parts, inventory, billing etc.
 
Specific Functions/ Essential Duties:

• Responsible for the research and evaluation of all current and potential products used in the maintenance and upkeep of the property
• Responsible for providing Air Conditioning Service to Source customers across the service area.
• Coordinates and plans service operations, leads team of Service Technicians in the field to ensure customer needs are being met efficiently, accurately and on-schedule. 
• Monitors technician assignments to ensure customer and technician needs are being met. 
• Assesses and troubleshoots technical problems and provides guidance to Technicians.
• Coordination with Installation, Customer Support Operations and Sales to ensure smooth delivery of Source services.
• Acts as key company representative with customers in service area.
• Diagnose/ troubleshoot complex calls and performs estimates of repair costs and communicates with customers.
• Resolves issues and problems that impact customer satisfaction.
• Provides explanations to billing inquiries and acts to prevent/resolve disputes. 
• Provides accurate reports and updates on labor costs, work scheduling and billing.
• Ensures accurate documentation of all work performed by Technicians to support timely billing.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Performs other related duties and projects as assigned by Management.

Requirements:

• Bachelor’s degree/Diploma in Mechanical/Electrical/Industrial Engineering (Specialized in Air Conditioning & Refrigeration) is preferable.
• Minimum 10 years of experience in Air Conditioning service or related industry.
• Knowledge of Air Conditioning industry, principles and practices related to Air Conditioning service and repair, service hours estimation and labor forecasting.
• Demonstrated strong customer service skills, ability to proactively address customer issues and concerns.
• Strong leadership skills, ability to lead diverse and multi-discipline workforce.
• Ability to read and understand blueprints.
• Ability to handle many technicians to execute relates with Service & Maintenance works
• Good communication (verbal & written) and presentation skills.

TO APPLY:

Interested candidates are requested to send their updated resume to [email protected]

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